Business Support Assistant

Job Title: Business Support AssistantLocation: Ashford KentHours: 37 hours per weekSalary: £12.30 PAYEDuration: 6 months ongoing

Are you an organised, customer-focused individual looking for a new challenge? Ashford Borough Council is seeking a dedicated Business Support Assistant to join our Port Health team. This is an excellent opportunity to support our vital administrative functions and provide top-notch customer service.

Key Responsibilities:

• Assisting customers with setting up accounts and processing payments on the PHILIS system.
• Providing administrative support to ensure the smooth running of the Port Health team.
• Managing customer inquiries via phone and email, resolving them promptly and efficiently.
• Using IT systems to maintain records, monitor accounts, and ensure data accuracy.
• Charging for low-risk imports and chasing commercial documents from custom agents.

What We're Looking For:

• Minimum of 5 GCSEs (including Maths and English) or equivalent.
• Proven experience in customer service and working within a team environment.
• Basic IT skills, particularly with Microsoft Office products.
• Excellent communication skills and the ability to handle complex queries under pressure.
• A proactive team player with a bright and cheerful disposition.

Why Join Us?

• Competitive salary and benefits package.
• The opportunity to make a real impact within a supportive team.
• A diverse and dynamic working environment.
• Opportunities for personal and professional growth.

If you're a quick learner who thrives in a fast-paced environment and enjoys working with a variety of customers, we'd love to hear from you!