Clinical and Quality Administrator

Bleep 360 Care is a forward-thinking, high-quality community care provider in the UK, delivering round-the-clock support to individuals with varying complexities.

We are passionate about empowering people to live as independently as possible, ensuring they receive person-centred, responsive, and compassionate care that truly makes a difference.

Our service is fast-paced, dynamic, and always evolving to meet the changing needs of the people we support. We don't believe in a one-size-fits-all approach-we adapt, innovate, and go the extra mile to provide outstanding care.

If you're looking to be part of a team where your work genuinely matters, where quality and integrity are at the heart of everything we do, and where no two days are the same, Bleep 360 Care is the place for you.

About the role:

As a Clinical and Quality Administrator at Bleep 360 Care, you will play a key role in ensuring our services maintain the highest standards of care, compliance, and governance. This role is ideal for someone who is highly organised, detail-focused, and passionate about quality in healthcare. A knowledge of CQC regulations will be required.

You will be responsible for supporting clinical governance processes, maintaining compliance records, assisting with audits, and ensuring all documentation is up to date and aligned with regulatory requirements. You'll work closely with our head of governance, playing a vital part in ensuring that our care delivery is safe, effective, and continuously improving.

We welcome applicants from a similar background in health and social care settings, including personal assistants to directors in the NHS or Social Care. We also welcome applications from psychology graduates looking for experience in this field and will offer full training in regulatory standards.

Duties/Responsibilities:

• Compliance & Governance: Maintain and update clinical governance and compliance records, ensuring compliance and excelling the CQC and regulatory requirements. Support the head of governance in undertaking mock inspections on a quarterly basis.
• Audit Support: Assist in the completion of audits, gathering and organising data to support quality assurance.
• Documentation Management: Ensure all clinical and quality-related documents, policies, and procedures are accurately maintained.
• Data & Quality Assurance: Collect data, supporting continuous service improvement and reporting on key quality metrics.
• Information Sharing: Support in the upkeep of the staff intranet, ensuring bulletins and appropriate information is updated in a timely manner and that staff are able to access this information.
• Publish Bulletins: Support with the publication and sharing of bulletins on a monthly basis.
• Support for Clinical Teams: Provide administrative support to the head of governance, ensuring smooth coordination of governance processes and service excellence plans.
• Meeting Coordination: Assist with scheduling and minuting clinical governance and quality meetings, ensuring actions are recorded and followed up.
• Policy Implementation: Support the rollout of new policies and procedures, ensuring staff are aware of and adhere to best practice standards.

Experience

• Regulatory knowledge: experience working within a regulated setting, clinical governance, and regulatory frameworks in health and social care.
• A strong administrative background ideally in a healthcare, clinical, or compliance setting.
• Audit and Compliance: experience supporting audits and ensuring adherence to policies and procedures.
• Data management: experience handling confidential information, maintaining accurate records, and working with data to support quality assurance.
• Fast-paced environment: proven ability of coping under pressure and with time constraints, and still delivering your best work.

Skills

• Communication and coordination: strong written and verbal communication, with experience minuting meetings and liaising with multiple stakeholders.
• IT: competent in using Microsoft Office, compliance software, and electronic record-keeping systems.
• Attention to detail: a proven record of working with accuracy and efficiency in a fast-paced environment, ensuring documentation is well-organised and up to date.
• Ability and flexibility: ability to manage multiple high priorities within a varied workload.

Please note that this is a hybrid position with both office and remote working.

Benefits:

• Supportive team environment
• Training and ongoing professional development
• Employee assistance program
• A paid day off for your birthday
• Donation match fund - a donation of up to £30 per year will be matched
• Wellness Allowance after 1-year continuous service
• Additional annual leave for each completed year of service up to 8 years
• Working from home on a Monday
• Casual dress on Fridays

• Job Reference bleep360groupcareers/TP/105/114