Digital Commerce Intern

We are a family of 33,000 engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world's largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Are you ready to make a real impact in the world of cutting-edge consumer technology? We're looking for a passionate and proactive team player to join our dynamic team in Vienna, Austria, on a 1-year full-time contract. In this exciting role, you'll be at the heart of shaping innovative processes, collaborating with cross-functional teams, and delivering exceptional customer experiences as we roll out our smart cooler technology.

This is your chance to hone your skills, work on impactful projects, and contribute to the future of customer engagement in a fast-paced, innovative environment. If you're an organized, self-driven problem solver with a knack for data-driven insights and a customer-first mindset, we'd love to hear from you. Let's shape the future together!

• Support Process Mapping & Development: You will assist in the end-to-end (E2E) mapping and creation of new processes for smart coolers, from procurement to customer placement.
• Cross-Functional Collaboration: You will work closely with various departments to align on ways of working, including defining and documenting RACI structures.
• App & Smart Cooler Testing: You will participate in testing and setting up applications and smart coolers to ensure optimal functionality.
• Customer & Consumer Support Training: You will assist in training customer and consumer support agents on the smart cooler rollout.
• Smart Cooler Rollout Support: You will provide assistance to Business Unit Consumer Engagement Leads during the smart cooler rollout process.
• Performance Monitoring: You will use Power BI to track rollout performance and provide data-driven insights.
• Data Analysis & Recommendations: You will analyse sales data and customer feedback, offering actionable recommendations for product and process enhancements.

• Are based in Vienna.
• Are a master's degree student
• Have strong influencing and communication skills to effectively collaborate with internal stakeholders and cross-functional teams.
• Are highly resilient and organized with a strong focus on delivering results within deadlines.
• Have a customer-centric mindset and are able to advocate for and represent the voice of the customer.
• Are self-driven, proactive, and have a hands-on personality.

• Coaching and mentoring programs
• Development opportunities
• Equal opportunity employer
• Learning programs
• Work with iconic brands
• Supportive team

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