General Manager

Are you a dynamic and results-driven leader with a passion for fitness and business management? We are seeking a motivated General Manager to develop the team and oversee the operations of a high-end Fitness and Wellness facility, in the midst of expansion.

As General Manager, you will play a pivotal role in driving the success of the site and ensuring an exceptional experience for the members.

The Role

Salary: 60,000

Working Hours: 40 hours p/w (minimum)

Amazing working perks including access to the gym and all its facilities

Leave: 28 Days per annum. (incl. Bank Holidays)

Responsibilities:

Operational Management:

• Ensure the efficient and effective daily operation of the studio.
• Address and resolve operational issues.
• Implement and ensure compliance with standard operating procedures.
• Conduct regular health and safety audits, train staff on procedures, and maintain records of incidents.
• Oversee and manage cleaning schedules for all areas.
• Develop and manage the studio's budget in collaboration with the Support Hub team.
• Monitor and report on financial performance, including attendance, revenue, stock, payroll, and cost controls.
• Communicate strategic goals and decisions from the Support Hub to studio teams and act as a liaison.
• Provide feedback to senior management on strategic initiatives and studio performance.
• Develop and manage staff schedules, approve time-off requests, manage overtime, and address attendance issues.
• Maintain accurate records of operational activities.
• Use data to analyse trends, identify areas for improvement, and develop action plans.

Customer Service Excellence:

• Maintain high levels of customer service and ensure exceptional customer experiences.
• Develop community strategies and integrate this mentality into staff training.
• Actively monitor and strive to deliver constant exceptional customer experiences.

Team Building:

• Recruit, train, and onboard front-of-house team members.
• Create a fun, challenging, and rewarding work environment.
• Manage, coach, and develop studio-based operational team members.
• Incentivise team members in line with company policy.
• Lead ongoing learning and development of team members on company systems and processes.
• Mentor team members for success and personal growth.

The Person:

• Proven experience in a management role within the fitness or wellness industry, with a track record of achieving business objectives and driving growth.
• Strong leadership skills, with the ability to inspire and motivate a diverse team towards achieving common goals.
• Proven track record in managing change, building a team, and developing talent.
• Excellent business acumen, financial management skills, and the ability to analyse data and make informed decisions.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with members, staff, and external stakeholders.
• Solid understanding of fitness industry trends, member needs, and customer service best practices.
• Demonstrated marketing and sales expertise to drive membership acquisition and retention strategies.
• Ability to run a P&L.
• Proficiency in using software systems for managing member databases, scheduling, and financial reporting.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities effectively.
• Ambitious with an entrepreneurial mindset.
• Understand the importance of KPIs.
• Able to work shift pattern, early's, lates and some weekends.
• First Aid certification and knowledge of health and safety standards within a fitness facility.

If you have a passion for fitness and a drive to succeed, helping really put this gym on the map, then this is the role for you!