Head of Account Management - NHS London Procurement Partnership

Head of Account Management - NHS London Procurement Partnership Guy's and St Thomas' NHS Foundation Trust

The Head of Account Management will lead the account management function, as well as hold a portfolio of a number of large strategic NHS accounts. They will build key relationships at senior and board level, working with trusts and Integrated Care Boards and Systems across London and beyond to promote the work and services of NHS LPP in order to demonstrate the value that we can deliver for our NHS members. The post holder will develop and lead on implementing a customer engagement strategy with a vision set by the Executive Customer Director, as well as the wider NHS LPP executive team and Steering Board.

Main duties of the job

The Head of Account Management is responsible for organising regular meetings with key stakeholders, members and customers, including opportunity assessments, problem solving, negotiations, service performance and delivery.

Responsible for developing a high performing account management team, including delivering growth targets agreed with Executive Customer Director and being responsible for team and individual development. Accountable for ensuring the account management team develops and implements growth plans, engagement key performance indicators with the Executive Customer Director and then manage performance thereof.

Refine processes to monitor performance, manage workloads, and drive their team to continue to identify opportunities to support our NHS members.

Job responsibilities

Responsible for devising and implementing engagement procedures and account management strategies for customer management.

Responsible for creating business plans that achieve wider targets.

Evaluate the internal planning processes and initiate improvements.

Contribute to the design and dissemination of the relevant QA policies and procedures.

Person Specification Qualifications

• Highly developed specialist knowledge acquired through in depth experience and a Master's degree or equivalent experience/qualification, or significant formal training in business/account management in addition to short courses and experience.
• Extensive experience and expertise in Business Development and Account Management equivalent to post graduate level.
• Member of Chartered Institute of Marketing or Chartered Institute of Sales Management or equivalent.

Experience

• NHS experience or evidence at a senior level of working in customer engagement in equivalent complex stakeholder environments.
• Evidence of developing successful revenue growth and engagement strategies.

Skills

• Ability to develop strategy and translate it into action.
• Well-developed presentation and IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.