Multilingual Customer Service Team Members FTC until Feb 14th 2025
Posted 4 hours 47 minutes ago by Gear 4 Music
Permanent
Not Specified
Customer Service Jobs
Yorkshire, York, United Kingdom, YO233
Job Description
French/Italian/German Speaking Customer Service Team Members FTC (fixed-term contract) until Feb 14th 2025Our StoryAs one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.Your part in the performanceOur ideal applicant will be able to communicate well with our French/Italian/German speaking customers. Ideally you will also be passionate about music and/or audio-visual products. Whether you are a DJ, play in a brass band, drum in a marching band, or love researching the latest home cinema or Wi-Fi tech on the market we can use your knowledge.You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment. Your day to day activities will look like:
- Answering inbound calls (and a few emails) from customers
- Providing customers with friendly and professional advice on a wide range of musical instruments and related products and/ or audio visual & equipment
- Resolving challenging customer enquiries and escalating where appropriate
- Becoming a valued member of our specialist Customer Service team!
- Multilingual - excellent written and verbal communication skills in English and French/Italian/German (C1/C2 level)
- Confidence and an exceptional telephone manner with the ability to build rapport with customers
- Some experience of working in a customer service environment
- Computer literate to a high standard, with good Microsoft Office skills
- A good knowledge of musical instruments and equipment would be hugely beneficial
- Reliable and committed to providing first class advice and service
- Highly communicative
- Ideally have an interest and appreciation of music
- A generous discount scheme if you want to buy a product from us
- Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
- A discounted on-site café and bar at HQ
- An employee referral scheme
- Development opportunities and regular one to ones
- Employer pension scheme
- Eyecare vouchers
- Cycle to work scheme
- Company sick pay scheme
- Enhanced maternity & paternity pay
- A relaxed dress code and great coffee machine