Product Performance Manager

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PACKAGE DESCRIPTION

Job Reference: 21542
Band: D
Salary: £47,000 - £55,000 plus London Weighting Allowance of £5,319 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Location: Office Base is London, TVC. This is a hybrid role and the successful candidate will balance office working with home working.

ABOUT BBC STUDIOS

BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.

We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.

The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.

From BAFTAs to RTS Awards, BBC Studios is Britain's most awarded production company and the only producer with three of the top ten shows on IMDB; we're the home of the widest-read English language news website in the world; and the UK's largest distributor of British content.

ABOUT STUDIOS PRODUCT GROUP

Studios Product Group is a growing function dedicated to crafting and delivering exceptional, customer-centric products. Our collective drive fuels growth and operational excellence at BBC Studios. United in our commitment to quality, we relentlessly strive to surpass customer expectations, adapt to and lead change, and help shape the future of our business.

Our portfolio is diverse and fully focused on supporting our global business, whether that be direct to consumer offerings or tools that support our teams internally. Our products include a number of marquee brands including Top Gear and Bluey.

You will join a team where everyone - including you - strives to better understand our customers and improve our products daily. As a team we are adaptable, supportive, highly business focused and continually looking to improve.

THE ROLE

We are seeking a highly organised and analytical Product Performance Manager to enhance the consistency, communication and effectiveness of the governance, principles, and frameworks in our Product Delivery process. This role spans a diverse portfolio of products in both Direct-to-Consumer (D2C) and Business-to-Business (B2B) markets.

The successful candidate will have the opportunity to shape this new role, working with the Head of Product Performance to develop a Product Performance function delivering across the entire portfolio. They will also play a key role in driving collaboration and the sharing of best practices within the team.

Role Responsibility:

Governance Framework

• Support the development and ongoing maintenance of a new live document capturing the governance framework for Studios Product Group.
• Develop and deliver a communication plan to introduce the new framework, work with leadership to embed it, and gather feedback to adapt the framework as needed.

Data & Reporting

• Manage reporting cycles and maintain portfolio-level updates, establishing an overall reporting structure and processes.
• Conduct regular team surveys, maintain dashboards, and support leadership in analysing survey results and tracking follow-up actions.

Communication

• Support in establishing a communication plan for the team and stakeholders, and collate important updates to share across team channels.
• Responsible for the planning and running of SPG town halls.

Finance Support & Budget Tracking

• Provide finance support across SPG and work with Finance to establish and embed new processes.
• Partner with Finance to ensure our budget tracking remains up to date and our recharging is accurate.

Recruitment & Onboarding

• Oversee tracking of recruitment across SPG and alignment with Finance.
• Support managers and new starters during the onboarding process.

WHAT DOES IT TAKE?

ESSENTIAL CRITERIA;

• Experience in project, product or delivery management
• Experience in writing documentation
• Experience planning, monitoring and reporting, as well as detecting and resolving problems
• Expertise in managing and analysing data to measure effectiveness and demonstrate value
• Experience identifying opportunities, constraints and enabling sharing of best practice
• Strong understanding of financial budgeting and forecasting.

DESIRABLE CRITERIA;

• Product knowledge and experience working with a continuous delivery mindset
• Knowledge of using OKRs (Objectives & Key Results) to measure value
• Experience in using Tableau, Piano, or other data analysis and visualisation tools
• Experience in using or other planning tools.

LIFE AT BBC STUDIOS

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here.

The BBC is committed to building a culturally diverse workforce, that represents the audiences we serve, and encourages applications from candidates from any background, especially people from diverse communities. Equity of opportunity is important to us, and we endeavour to make our processes equal, fair and meritocratic for everybody.

WHAT YOU WILL GAIN FROM WORKING AT BBC STUDIOS

• We offer a competitive salary package
• Flexible 35-hour working week for work-life balance
• 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days
• Parental leave for new parents, regardless of gender, of up to a year with 18 weeks fully paid
• A defined contribution pension scheme with employer contributions up to 10%; and life assurance (at 4 times annual salary), eligibility for discounted dental, health care, gym and much more through salary sacrifice
• Excellent career progression - access to courses, webinars, workshops and the opportunity to work in different areas of the organisation

NEXT STEPS

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks.