Senior Product Manager, AI Customer Lifecycle

Mission

Smartcat positions itself as the central hub for managing your enterprise's multilingual content, seamlessly integrating diverse content assets. We offer convenient AI translation / content generation + Human review workflows to ensure best quality and faster turnaround.

One of the biggest current and future challenges that we want to address strategically is how to make our product easier to master for individual users, and how to expand organizations into multiple use cases. With Smartcat growing rapidly, having dedicated Sales executives, Account Managers, and Customer Success Managers for each client becomes challenging. We believe we can remove this bottleneck by applying AI-first approaches and augmenting the work of our customer-facing workforce, or completely automating it, bringing personalization, insight generation and level of client support to a super-human level.

As a Product Lead for the AI Customer Lifecycle, your goal will be to reduce time to activation into individual use cases, ultimately shortening the sales cycle for new users and increasing retention into use cases across all customers. To be successful in this role, you need to think out of the box, enjoy looking at data, notice patterns where others don't, excel at rapid product prototyping and experimentation, and have an appetite for using new technologies, including-and starting with-AI/ML.

Within 3 months, your outcomes will be

• You will have a product roadmap defined for the next quarter for the technical areas of the product you're responsible for, and own this roadmap and delivery schedule further.
• You will familiarize yourself with different use cases our platform supports, acquisition funnels, and understand the problems that matter the most. Together with the BI analyst, you will own dashboards to track your KPIs, as well as monitor other data sources and feedback channels, to inform your next steps and rapidly iterate to improve the product.
• Together with the designer and the team lead of a dedicated engineering team, you will own a process of developing new features, conducting customer interviews and ensuring proper execution with the engineering teams.
• Together with the Director of Product, you will align on the product strategy, get a solid understanding of how our product works, and establish a reliable product discovery & execution process.

Requirements

• Outstanding achievement as a product manager for B2B SaaS platforms with a focus on product-led growth.
• At least 5 years of experience working as a product manager.
• Exceptional, native-level English, both written and spoken.
• Exceptional communication skills to interact with colleagues, customers, and partners.
• Experience working on customer-facing user interfaces (either in B2B or B2C products) is a strong plus.
• Knowledge of modern developments in ML/AI, customer behavior analysis, and overall technical background is a strong plus.
• Knowledge of a localization industry is a strong plus.
• Growth-oriented mindset.
• Integrity, full commitment, and a strong sense of ownership.
• Experience working in a highly intense startup environment, requiring extreme focus, a sense of urgency, and persistence to break through.
• Openness to feedback and alternative opinions and ideas.
• Comfortable working with remote teams across time zones.
• Easy-going personality, high tolerance to cultural differences.