Strategy & Operations Specialist

Are you a strategy consultant looking to make an impact in a fast-growing health tech company? Join Second Nature as our Strategy & Operations Specialist and play a key role in shaping the future of obesity and type 2 diabetes treatment. Reporting to the Chief Commercial Officer, you will lead high-impact projects that address complex business challenges. From designing and implementing operational processes to supporting the business development team with bid writing and financial modelling of services. This role is ideal for an ambitious consultant looking to drive impact in a dynamic, mission-driven organisation.

What You'll Do

What's exciting about this role is that you will be tasked with working on a wide range of problems that need solving across the business, meaning your focus will regularly change to support business needs. Some of the key areas you'll be focused on initially:

• Drive Strategic Projects: Lead cross-functional initiatives, including the implementation and operational delivery of high-priority projects such as the rollout of new services.
• Support Business Development (BD):
  • Bid Writing: Support the Business Development team with writing submissions as part of public tender opportunities.
  • Conduct Complex Modelling: Support financial and operational modelling for bids, ensuring thorough and accurate commercial proposals.
• Embed Organisational-Wide Processes: Design and implement policies and processes to ensure compliance with regulatory frameworks such as the CQC and NHS data security and privacy frameworks.
• Innovate and Problem-Solve: Work closely with the Chief Commercial Officer to identify and solve big strategic challenges as and when they come up.

You are a

• Excellent Strategic & Commercial Thinker: You understand business drivers, identify growth opportunities, and make data-driven decisions that align with long-term company goals.
• Master of Data & Numbers: You thrive when working with complex models and spreadsheets, ensuring financial and operational data are accurate, insightful, and actionable.
• Creative & Analytical Problem-Solver: You approach challenges with a structured, logical mindset, breaking down complex problems into manageable parts while bringing innovative solutions to the table.
• Self-Starter: You proactively identify opportunities, take ownership of projects, and push forward to achieve ambitious goals.
• Determined Executor: You thrive under pressure, demonstrating resilience and drive to deliver projects to a high standard in a fast-paced environment.
• Adaptable Operator: You navigate shifting priorities and changing business needs with agility and confidence.
• Collaborative Leader: You build strong relationships across teams, influencing stakeholders and driving organisational change effectively.
• Exceptional Communicator: You have strong written and verbal skills, crafting compelling messages that engage and persuade at all levels.
• Project Management Expert: You excel at planning, executing, and delivering projects on time and within scope, coordinating cross-functional teams effectively.

Experience:

Essential:

• 2+ years of experience at a top-tier consultancy.
• Demonstrable experience applying the skills outlined above in a professional setting.

Desirable:

• You have experience in health tech or a related field.
• Familiarity with compliance frameworks such as CQC, GDPR and NHS standards.

Benefits:

• A competitive market salary, generous share options, and bi-annual performance reviews to recognise your contributions.
• Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working.
• 25 days of holiday plus national holidays.
• Quarterly company meet-ups and socials.
• Work from abroad policy to support those who want the freedom to travel while working, allowing up to one month at a time.
• A budget of £200/year to spend on professional development.
• Option to join the Salary Sacrifice scheme, and Cycle to Work scheme.

The Company

The Challenge

Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that's 10% of the NHS budget). What's shocking is most of this is preventable - through sustained lifestyle and habit change.

Enter Second Nature.

We're here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our digital habit change programme - delivered digitally through mobile and web apps - helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.

• We've positively changed the lives of over 250,000 people.
• We're rated 'Excellent' by over 7k of our members on Trustpilot.
• We're growing extremely quickly & are now a profitable business.
• We're one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health.
• We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future.
• Our team members stay with us for an average of 4.3 years (and growing!).