Technical Author

Technical Writer/Author required in Welwyn Garden City or London Duration- 3 months (ongoing)Hybrid working.Rate: Competitive via Umbrella companyMy client is a blue chip FMCG and retail brand that serve millions of customers every week from all over the globe. With over 6,000 stores internationally my client is a well-known household name that offer several exciting opportunities.Technology Central Observability team is seeking an experienced Technical Writer to produce high-quality documentation that significantly enhances our engineers' experience implementing observability. In this role, you will join a dynamic team of engineers and product managers. Your primary responsibility will be to collaborate closely with these professionals to ensure that our observability tooling is more accessible to developers.As a Technical Writer, you will be pivotal in translating complex technical information into clear, concise, and user-friendly documents. This will include creating various types of documentation, such as user guides and technical manuals. Your contributions will directly impact the efficiency and effectiveness of our development teams, enabling them to understand and use our products to their maximum potential.Additionally, you will be able to influence how information is structured and delivered, ensuring it is accessible and valuable to our end-users. By working closely with team members across different departments, you will continually gather insights and feedback to improve the documentation process. This role is ideal for someone passionate about technology, who possesses a keen eye for detail, and who is dedicated to enhancing the overall user experience for our developers.Responsibilities Work with engineers and product managers to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Create tutorials to help end-users use a variety of observability tools. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture.Requirements and skills Proven working experience in technical writing of software documentation. Ability to deliver high-quality documentation, paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English. Strong working knowledge of Microsoft Office. Basic familiarity with the software development lifecycle. A university degree in computer science or engineering or equivalent is preferred.Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.Pontoon is an employment consultancy and operates as an equal opportunity's employer.Please email me