Transformation Analyst

About Us

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

You will be working as an integral part of the Transformation team to improve the use of our CRM system, HubSpot, to drive growth and efficiencies across the Production Line. The role will be project-focused, and you will be exposed to projects within (1) sales, (2) marketing, (3) product, (4) process optimization.

The role requires a strong analytical and problem-solving mindset; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate can work independently and proactively. The right candidate will be able to develop in this role and with time take on business wide projects not relating to HubSpot.

Requirements

• Take full ownership of how we use HubSpot as our CRM-system - and how we can use it better to propel the business forward.
• Identify improvements in the way we use HubSpot, scope out projects to resolve them, and deliver solutions.
• Generate additional revenue by consistently and methodically improve our current contact strategy (emails, calls, texts, etc.).
• Resolve day-to-day issues and requests from our 200 daily users.

Desirable Skills:

• A desire to learn and grow while being constantly challenged.
• Experience from working in a fast-paced environment such as start-ups or scale-ups.
• Experience working in or with a CRM system (HubSpot preferred).
• A strong problem solving mindset and excellent attention to detail.
• Entrepreneurial mindset, with strong work ethic, high sense of proactivity, and can-do attitude.
• Experience with data manipulation tools such as MS Excel, PowerBI, or R.
• Self-motivated with the ability to think in terms of solutions and improvements.
• You will be proactive, take ownership, and act with urgency.

Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

Salary: £35,000 - 40,000 % annual bonus