Workday Continual Improvement Partner

Workday Continual Improvement Partner

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.

We have a fantastic opportunity to join our Workday Support Team as Workday Continual Improvement Partner operating within the Arriva Corporate Centre.

The Workday Support team sits with the Corporate Affairs team at the Centre and is accountable for delivering technical support to the Workday system to all users, whilst enabling a continual improvement roadmap. This is to ensure Arriva continues to maximise Workday's functionality, allowing off system efficiencies to be gleaned, on an ongoing basis. The Workday Continual Improvement role will be paramount in partnering across the UK business units, streamlining improvement activity, ensuring key stakeholders are well informed, improvements are well managed, and feedback is sought and acted on as appropriate.

This role will be focused on driving the completion of activities across the Functional Partners to ensure a proactive support service to the business that is streamlined and not over saturating.

The role will be required to influence decisions, drive action whilst being accountable for providing regular updates on utilisation and system engagement using data available and seeking to understand opportunities to help the team deliver the commitment defined on the continual improvement roadmap and complimentary of the Workday biannual release process. This role will also coordinate key business meetings, track actions and facilitate the cadence of updates provided to key business stakeholders.

The role can be based with colleagues in either our London or Sunderland office, a minimum of 2 days per week with the rest focusing on where you can best deliver, whilst still allowing for the required work life balance. The role operates Monday to Friday, 35 hours per week with 1 hour lunch per day.

Key responsibilities of the role include:

• Management of the bi-annual Workday release schedule ensuring alignment with Arriva's continuous improvement roadmap and wider people strategy working closely with the Workday Support partners on how best to affect the changes required. Knowledge of all specialist areas in Workday is paramount so the release can be managed, and recommendations made to the team.
• Own engagement with the business units on the Value Optimisation metrics, understanding realisation opportunities to drive greater efficiencies, partnering with the Workday external team to benchmark against external customers and seek opportunities to understand best practice opportunities, including leading the completion of the annual assessment.
• Lead Workday Support team forums to collectively look across the continuous improvement road map to ensure engagement with the business is streamlined and planned to be both efficient and effective for all parties, influencing decisions and driving action.
• Develop an annual 'Workday surgery' timetable to be delivered through various means connecting with the Workday Support team to provide the business with a regular schedule of updates and drop in opportunities to further enhance business knowledge and maintain engagement.
• Coordinate the enhancement boards, sharing agendas, tracking actions, taking minutes and following up with business contacts as necessary, holding colleagues to account.
• Arranging and coordinating the content of the Collaboration Crew meetings with the Workday Partners ensuring with the support of the Head of Workday Support that meetings are fit for purpose, action orientated and engaging.
• Develop and deliver quarterly online pulse surveys to test levels of understanding linked to enhancement activity and seek opportunities to gauge feedback on impact to shape business support interventions on an ongoing basis.
• Collect and report on Workday utilisation statistics to understand hot spot areas to support the business in developing targeted initiatives, partner with the data and analytics partner to showcase results and articulate the narrative that tells the story.

What we'd like from you!

We're looking for candidates with extensive Workday knowledge across all the systems applications, experience in Workday release management and experience with project delivery.

Candidates must be analytically driven, with ability to use insights to both tell the story and identify improvement opportunities.

We're also looking for candidates with:

• Outstanding interpersonal and communication skills, able to communicate confidently across all levels of stakeholders and partner with both specialist and generalist roles.
• Experience operating as a critical enabler within a multi-national organisation.
• Demonstrable impactful influencing skills with the ability to effectively drive action and hold accountability to relevant stakeholders.
• Experience in business change and supporting organisations to demonstrate a return on investment through initiatives introduced.
• A highly analytical and customer service driven mind-set.
• Passion for simplification and continuous improvement.
• Alignment to Arriva's values: caring passionately, doing the right thing and making a difference.

What we can offer you in addition to a competitive base salary:

• True hybrid working - focusing on where you can best deliver for your customers, whilst still allowing for the required work life balance.
• A generous pension plan.
• Life Assurance plus access to one of the UK's largest networks of medical professionals (UK based colleagues).
• 25 days holidays and statutory bank holidays per year (pro rata for mid-year joiners), and opportunity to purchase additional holiday in eligible windows.
• Access to our Employee Assistance Programme (EAP).
• Access to discounts and cash back through 'The Village' - our Online Reward Gateway.
• Eyecare vouchers.
• The opportunity to join our Employee Experience Forum - a community of people leading activity and initiatives to enhance Wellbeing, Career Development and Communications within our community in the Corporate Centre.
• The opportunity to join a Global Arriva Inclusion Network (GAIN) group- a community of people who are passionate about equality, diversity and inclusion.
• Free Arriva bus travel for you and immediate family outside of London - T&C's apply.
• And a truly wonderful team to be joining!

Why work for us?

Arriva is a people focused business. In every part of Arriva, our people deliver high standards of customer service and work together to demonstrate kindness, determination, and resilience.

Our values were created by Arriva people. They guide our actions and the way we work, helping to reflect and shape our culture. They focus on caring, integrity and making the difference.

The closing date for applications is Friday 29th November 2024. Arriva Group reserve the right to close this vacancy early.