2nd Line Service Desk Engineer

2nd Line Service Desk Engineer, Brentwood and London

IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff.

We are looking for a candidate with the following attributes:
At least 2 years' experience in a 2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support. Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties. This role suits anyone with a keen interest in IT Support, looking to develop new skills.

Experienced in the following technologies:
Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP
The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home