92282 - Deputy Head of Estates and IT

NIO 1 HORSE GUARDS ROAD, LONDON, SW1A 2HQ

Grade: SEO

Post Type: Permanent

Working Pattern: Full Time, Part Time, Flexible Working

Role Type: Estates

Will the successful applicant have line manager responsibilities? No

Business Area: Corporate Operations

Role Title: Deputy Head of Estates and IT

Location: London, office-based minimum 4 days per week

Security: Willingness to undertake security clearance to SC level

About The Role:

The Deputy Head of Estates and IT is a dynamic and multifaceted role that calls for a blend of technical expertise and exceptional interpersonal skills. This position offers the unique chance to join a dedicated team that provides crucial operational services, directly impacting the daily lives of our colleagues. You will oversee the daily management of IT provision across the Department, also acting as the Estates manager.

To excel in this role, the ideal candidate will have a background in delivering IT services in line with industry best practices, strong communication skills, and impeccable attention to detail. Previous experience of estates and facilities management, including Health and Safety matters, would be beneficial.

Duties And Responsibilities:

• Provide IT support to staff through the configuration and allocation of IT equipment, including onboarding and offboarding.
• Act as the office manager for the London office, dealing with issues as they arise and maintaining a close relationship with our landlords and service delivery partners.
• Management and maintenance of the Department's IT infrastructure and software including laptops, phones, video conferencing systems and specialist software.
• Day-to-day management of the relationship with our third-party IT suppliers to ensure contracts are managed effectively, faults are logged and requests are resolved in line with agreed timescales.
• Management of the Department's contracts with our travel providers.
• Responsibility for Health and Safety across both London and Belfast.
• Day-to-day oversight and financial management of the Estates and IT budget including working to ensure the effective processing of invoices and requests.

Essential / Desirable Criteria:

• A minimum of two years within the past five years working in an IT environment.
• Experience in providing customer-facing services and managing suppliers/contracts.
• Willingness to obtain SC clearance if not already held.
• Basic experience of networking and supporting common technology services such as MS Office/ Google Apps/ Phones etc.
• Experience in general estates and facilities management.
• Experience in dealing with Health and Safety matters, including a NEBOSH qualification (or similar) or a willingness to gain the qualification in post.

This post is considered to be customer-facing and as such, the post holder will be required to attend the office at least four days a week. Requests for flexible working will be considered prior to the commencement of employment.

Sifting Stage:

Please provide a personal statement of 500 words to demonstrate how you meet the essential and desirable criteria.

Interview Stage:

You will be assessed on the following behaviours:

• Managing a quality service
• Delivering at pace
• Working together

Working Arrangements & Further Information:

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Benefits:

The MoJ offers a range of benefits including:

• Annual Leave: 25 days on appointment, increasing to 30 days after five years' service.
• Pension: Choice of pension schemes.
• Training: Extensive range of training and development opportunities.

For further details on other benefits, please refer to the MoJ's benefits documentation.