Customer Service Manager

Get ready, Rotherham! A brand new Welcome Break is coming your way!

We are seeking a Customer Service Manager to lead the cleaning team and keep our new site sparkling!

Pay up to £26,000pa plus £10 on shift meal allowance and bonus

Fantastic benefits & discounts, free parking & great career opportunities

Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Customer Service Manager at Welcome Break.

Heading up your own team, you'll ensure our customers get a warm welcome from the moment they arrive on site. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles.

Make no mistake, the Customer Service Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential.

A Welcome Break Manager would ideally:

• Have a good track record managing a team and delivering results in a fast-moving customer service role.
• Be strongly business-focused with a desire to succeed.
• Be passionate about delivering exceptional customer service.
• Be an energetic people person who can inspire every member of your team.
• Be a good communicator, innovator, and problem solver.
• Have ambition to go far in their management career.

Key benefits for Managers:

• Competitive salary plus bonus
• £10 on shift meal allowance
• 30 days' holiday increase with service
• Contributory pension (after 3 months)
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
• My Welcome Break discounts - savings at hundreds of retailers
• Structured career path and bespoke training
• Free on-site parking
• Generous discounts on hotel rooms for you and family members
• Apprenticeship opportunities

Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.

About Welcome Break

Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.

INDROTH

Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.