Customer Success Manager

Optimove's Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team, bringing with it an excellent opportunity to learn and grow within a lively and challenging environment.

This role focuses specifically on our Digital Experience Platform, Opti-X, and requires highly effective interpersonal capabilities coupled with effective project management skills. The CSM is a hugely valuable member of the Customer Success team, driving value and client satisfaction at its core, and the position brings with it an excellent opportunity to learn and grow within a lively and rapidly expanding company.

If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!

1. Own and drive the overall client relationship, enabling them to unlock value from their partnership with Opti-X.
2. Deliver engaging training sessions.
3. Be an expert in the Opti-X platform, helping clients to enhance product adoption.
4. Adopt open communication with the client and schedule regular touch points to ensure and establish a trusted & strategic relationship.
5. Be the customer's advocate internally by communicating requests and issues across departments.
6. Communicate major product updates and releases, ensuring clients understand, adopt, and implement new innovative capabilities.
7. Collaborate with Account Managers to secure renewals and identify upsell opportunities.
8. Communicate client feedback to the Product team to drive ongoing improvements and feature development.

1. 2-3 years of experience in Customer Success, Account Management, or a similar role within a B2B SaaS company.
2. Strong project management and presenting skills - able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication.
3. Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
4. A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction.
5. Fast learner who can understand and articulate Machine Learning capabilities.
6. Growth mindset - always pushing yourself out of your comfort zone.
7. Excellent organizational skills and attention to detail.
8. Proactive and self-driven, able to identify and solve problems independently, without waiting for direction.
9. Must be eligible to work in the UK - we are unable to provide sponsorship at this time.
10. Willingness to travel.

We're excited to meet passionate professionals eager to make an impact and grow with us. If you thrive in a fast-paced, customer-focused environment and are ready to elevate your career, apply now and join our innovative team. We can't wait to hear from you!