Engagement Manager

North Central London Integrated Care Board

This is an exciting opportunity to join a specialist engagement team, championing the voice of patients and residents and providing engagement expertise to support ICB priorities. The postholder will support the ICB to meet our statutory duties and embed the aims and principles of the ICB Working with People and Communities and Working with Voluntary, Community and Social Enterprises strategies.

They will advise on, develop and deliver strategic engagement plans to support our corporate priorities, with a focus on improving population health and reducing inequalities. They will also play an operational role, supporting the ICB to deliver change and transformation at system, place and neighbourhood level and ensuring that patient and resident voice is central to decision making.

As a subject matter expert for engagement and community involvement, the postholder will provide guidance on best practice and innovative methodologies. Work in partnership with members of the wider communications and engagement team, delivering joined-up communications and engagement strategies, often in relation to high complex and high profile health and care programmes.

The post holder will develop, deliver and evaluate a wide range of engagement activities - including events and consultations with stakeholders. They will be driven, innovative, open to change and passionate about improving the health outcomes and experiences of NCL residents and reducing the inequalities that affect local communities.

Main duties of the job

• To support the ICB to improve population health and reduce health inequalities across North Central London, particularly in relation to CORE20PLUS5, acting as a champion for residents and patients and ensuring they have a voice in decision-making that affects them.
• To advise on and deliver best practice engagement and involvement activity to improve population health, including service changes, transformation projects, behaviour change programmes and so on at system, place and neighbourhood level.
• To support the ICB to put patient and public voice at the heart of decision making, supporting staff to meaningfully involve public, patients and other stakeholders in shaping their projects and plans.
• To support the planning, organisation and implementation of complex strategies and programmes of engagement, involvement and consultation work as appropriate, interpreting and applying national guidelines.
• To provide expert advice to enable patient and public involvement and engagement, commissioning specialist support for PPI, as required, using specialist skills and experience to develop innovative ways of engaging and involving patients, public and stakeholders in the work of the ICB.
• To support consultation on high-priority issues with external audiences, including those which have traditionally been considered 'seldom heard', utilising a variety of communications and market research methods to successfully reach and engage target groups.

About us

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.

As an ICB, we're focused on improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.

Job responsibilities

Please see the attached Job Description and Person Specification for details of the main responsibilities.

Person Specification Education / Qualifications

• Educated to degree or equivalent professional qualification or experience (Application)

Experience

• Experience of developing and implementing effective community engagement strategies (Application/Interview/Assessment)
• Experience of evaluation engagement and involvement activities (Application/Interview)
• Experience of organising engagement events/coordinating projects (Application/Interview)
• Experience of in working in partnership to deliver shared objectives (Application/Interview)
• Experience of working with groups who struggle to access statutory services or whose voices are less often heard (Application/Interview)
• Experience of working with voluntary sector or community groups (Application/Interview)
• Experience of driving innovation in engagement activity (Application/Interview)
• Experience of undertaking analysis and evaluation work to produce reports (Application/Interview)
• Experience of working directly with patients and the public, including in situations of uncertainty (Application/Interview)
• Experience of managing public consultations (Application/Interview/Assessment)

Knowledge

• Experience of working in a similar role in the NHS, Voluntary and Social Enterprise, or wider public sector (Application)
• Understanding of the interests and drivers in the local healthcare system, and ability to engage effectively with stakeholders in order to understand their needs and to develop appropriate solutions and programmes (Application/Interview)

Skills and Abilities

• Understanding of different engagement, involvement and community research methodology (Application/Interview)
• Ability to work to the highest standards, demonstrating resilience to pressure, a willingness to adapt quickly to changing situations, work flexibly and retain due professionalism at all times (Application/Interview/Assessment)
• Ability to navigate challenges and stay on course, with the tenacity and drive to prioritise actions and make things happen (Application/Interview)
• Excellent communications skills, including oral, written and presentation skills (Application/Interview/Assessment)
• Excellent inter-personal, persuasion and negotiating skills with the ability to form and maintain productive, professional working relationships with a diverse range of individuals and groups (Application/Interview)
• Ability to act as a champion for patients and residents, ensuring that their voice influences decision making (Application/Interview)

Values and Behaviours

• Commitment to the values and principles of system working agreed across NCL (Application)
• Ability to actively promote equality, diversity and inclusion within all areas of responsibility (Application)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Laycock PDC

Laycock Professional Development Centre, Laycock Street, London, N1 1TH

£54,320 to £60,981 a year per annum inclusive of Inner London HCA

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

985-NCLICB-EDOCA_033-A

Job locations

Laycock PDC

Laycock Professional Development Centre, Laycock Street, London, N1 1TH