General Manager - Music Studio and Creative Workspace

General Manager - Music Studio and Creative Workspace

Location: Canary Wharf, East London

Salary: £45,000 - £50,000

Working Hours: Mon - Fri 09:30am - 6:00pm

Our client is the world's first members' studio for content creators, combining a meaningful community with the magic of a creative studio and the convenience of a coworking space.

We are on the hunt for an entrepreneurial leader to join the team as the General Manager. You will be at the forefront of all decisions made to create business success, whilst also creating the foundations for future sites as they scale.

You will be responsible for the on-site team, delivering a best-in-class experience to members through exceptional day-to-day operations, all the while growing the community.

This is a unique opportunity to work alongside an adventurous, passionate, and fast-growing founding team and help to create a new category within the creative industries.

Key Responsibilities:

Building Operations:

• Ensure daily operations run smoothly
• Ensure that the team adheres to operational requirements
• Oversee operations of on-site bar and bar staff
• Maximise member experience by ensuring all studios and essential equipment are running smoothly
• Negotiate with contractors and manage service contracts
• Ensure the site's compliance with fire and health and safety legislations
• Develop and implement procedures to ensure the best possible experience for members
• Resolve facilities and maintenance issues swiftly
• Control the building's OPEX spending to reach profitability targets

Team Management:

• Lead, manage, and oversee the team within your site
• Deliver performance reviews, ensuring staff are aware of their current and potential progress with feedback, coaching, and one-on-ones

Member Engagement and Retention:

• Manage and take ownership of relationships with all members
• Be responsible for retention and general member happiness
• Act as the main point of contact for addressing complaints, billing, and any other issues

Growth and Finance:

• Reach monthly, quarterly, and yearly sales objectives
• Input monthly, quarterly, and annual reporting, showcasing the outcomes of the work performed at the site
• Manage relationships with brokers
• Develop and implement growth strategies

Experience Requirements:

• At least 5 years of similar experience in studios, creative startups, or co-working
• At least 2 years of managerial experience
• Knowledge of the music studios industry
• Ideally having entrepreneurial experience, whether it be in your own business or in early-stage startups