General Manager - Seven Dials Market

Whether you are a street food entrepreneur just starting out, looking to build your knowledge & skills, or ready to take that step to becoming a KERB member, we've got you!

Looking for a new career and want to join the KERB team?

WHAT: General Manager WHEN: ASAP REPORTS TO: Operations Manager LOCATION: Seven Dials Market, London SALARY: £60,000 - £70,000 HOURS: Full-Time

Company Overview

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited.

We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

Role Overview

As the General Manager at Seven Dials Market, you'll be at the heart of one of London's most vibrant food destinations, taking the helm of our 25,000 sq ft food hall in Covent Garden, leading our team, our bars and our 20 independent food traders to deliver exceptional hospitality and a first class health and safety culture in an exceedingly busy market environment seven days a week. We are looking for an experienced and enthusiastic General Manager who thrives in a fast paced, high volume environment.

You'll be a natural leader who communicates with empathy to our team and to our tenants, driving consistently high standards to ensure each guest has a great time, every time; and building systems to ensure every team member has a great shift every day. We operate all of the bars and front of house elements on site (with exciting plans to develop and deliver two new bars this year), and you'll be working closely with the Ops Manager, central support team and on site team to strive towards our shared goals of being recognised as a great place to work; leading a diverse team that is representative of London; delivering positive EBITDA; working on our sustainability target of becoming carbon neutral over the next few years; and working with our social enterprise KERB+ on delivering positive social impact in our home city. If you're a hands-on leader who excels in high-volume environments and is passionate about hospitality, this is your opportunity to make your mark at Seven Dials Market.

What you'll be doing

• Ensure clear communication channels between KERB and traders
• Ensure timely and accurate information and documents are provided for the finance team and Senior Management Team
• Participate in setting budgets and KPIs and be accountable for delivering on both
• Support the Head of Venue Ops with the overall logistics of the site including waste, cleaning, clearing, H&S, deliveries etc
• Ensure compliance through the FoodAlert system
• Ensure we are constantly delivering 'exceptional hospitality'
• Shape and create a culture and environment where people want to work

What you'll bring to KERB

• Personal License holder with knowledge of the Licensing Act 2003 and the four licensing objectives
• Demonstrable exceptional leadership skills and experience
• Experience working in a large, dynamic hospitality venue with high quality cocktail bars at the core
• Background in F&B having led and developed a team of 20+ staff
• Strong high volume bar/wet led experience
• Ability to communicate clearly and set achievable objectives
• Hospitality obsessive - up-to-date knowledge on the constant progress in London food and bars.
• Positive and flexible attitude, with the ability to think laterally and willing to problem solve
• Teamplayer - A willingness to roll up your sleeves and pitching in from time to time on non-designated areas of the business

Our Interview Process

This is the general interview process we follow but this may be subject to change dependent on varying circumstances, role and seniority level.

• Apply with your CV
• If shortlisted, initial call with the Recruitment & Staffing Manager to discuss your experience, the role in more detail and answer any initial questions you may have
• Interview with the Hiring Manager and a further opportunity to ask any questions you may have about us, the role or just in general!
• Final-stage conversation with Head of Department
• Outcome - Feedback and if successful, job offer

As a Disability Confident Committed employer, we encourage all applicants to feel comfortable reaching out to our People Team for any accommodations or reasonable adjustments needed during the recruitment process. Your accessibility and comfort are of the utmost importance to us, and we are committed to supporting your experience with us.

What you'll get by joining KERB

• Generous discount off all KERB food & drink
• 25 days holiday (excluding bank holidays) + birthday day off
• Private Medical Insurance (Vitality)
• Classpass
• Employee Assistance Program (EAP)
• Annual season ticket loan
• Enhanced maternity / paternity / adoption leave after 2 years
• Disability Confident Committed employer
• Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.