Lead Consultant - EUC Lead - London

Job details

Domain: Consulting

Company: ITL UK

Requisition ID: 122525BR

Country: United Kingdom

State / Region / Province: London

Work Location: London

Roles and Responsibilities

Ensures all company software and hardware, such as computer monitors and printers, perform at a high level, implementing fixes and upgrades when needed.

Major Duties and Responsibilities

• Day to day support and administration of Active Directory, Exchange, Microsoft 365, Processing New starters/leavers.
• Support the team with local network issues and troubleshooting (Cable patching, connectivity).
• PC and laptop builds including using SCCM.
• General support of End User devices and accounts.
• Provide support during Team projects (Windows Upgrades, Hardware Refresh).
• Change control - ensuring procedures are followed for all I.T. changes.
• Liaison and coordination with I.T. Shared Services on any related central issues and the set-up of new devices/infrastructure needing access to shared systems.
• Mobile device management using Intune, to include provisioning, account and hardware tracking.
• Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system.
• Action requests from Cyber security team to maintain strict security restrictions.
• To effectively manage the expectations of key customers at all times.
• Network support and troubleshooting (Cable patching, connectivity).
• Application patching and deployment.

Skills and Abilities

• Ability to develop and adhere to best practice/process/policy.
• Customer service focus.
• Windows Operating Systems.
• MS Office applications.
• Exchange Admin.
• General networking.
• Desktop hardware.
• General security methodologies.
• EUC technologies like but not limited to SCCM, Intune, PowerShell scripting, Mobile device management, M365 and Entra ID Administration.
• Group Policy Management.
• End user computing device patching.
• Microsoft Certifications preferred.