Player Protection Monitoring QA Officer

We are looking for a Player Protection Monitoring Quality Assurance Officer to join our team here at Buzz Bingo. Working remotely with the occasional visit to our Nottingham Offices with a salary of up to £30,000 per annum.

You will aim to provide a monitoring framework, KPIs, and data-driven analysis of Player Protection policy and processes with the UKGC regulations.

In return your benefits are

• 33 days annual leave (including bank holidays)
• Options to buy additional leave
• Annual company bonus scheme
• - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
• Thrive App - for your mental wellbeing approved by the NHS, designed for the prevention, early detection, and self-management of common mental health conditions
• My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving, and so much more
• Buzz Brights Apprenticeships
• Buzz Learning - our digital learning platform with access to 100s of online courses
• Refer a friend scheme
• Life assurance
• Company pension

Your tasks and responsibilities

1. Create quality measurements to track improvement in outputs driven from policy & process.
2. Maintain standards for reliability and performance of Player Protection Team outputs.
3. Execute quality improvement reports/plans for PPT.
4. Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.
5. Compile and analyse statistical data, create reports to present to the team & business.
6. Identify risk factors and offer recommendations on corrective actions.
7. Interpret and keep abreast of regulatory requirements and developments.
8. Analyse trends and enable the business to identify systemic issues.
9. Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.
10. Acting as a catalyst to drive change and improvement in performance and quality for PPT.

Your knowledge and experience

1. Experience in establishing/driving quality assurance programmes.
2. Recent knowledge of the gambling sector.
3. Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP, and RTS.
4. Knowledge and understanding of the three lines of defence model.
5. Advanced knowledge of Microsoft Word & Excel.
6. Sharp attention to detail.
7. Strong analytical and problem-solving skills.
8. Meticulous and diligent attributes.

Desirable:

1. ICA Certificate or similar certification in compliance or quality assurance.
2. ICA in AML Betting & Gaming.

If this sounds like you then apply by using the link or reach out for more information.