Quality Assurance Apprentice

This role will execute the Real Estate Finance Business plan for the completion of end-to-end Quality Assurance and monitoring. Confirming that processes and procedures are operating efficiently and safely to achieve outstanding customer experience and risk mitigation for the business. Support in the delivery of operational process and procedural change as identified from QA findings.

• This apprenticeship combines on-the-job learning with dedicated mentorship and educational components to develop essential skills and knowledge.
• Upon successful completion of the apprenticeship, you will be well-positioned for advancement within the company.
• You will participate in an 18-month/2 Year apprenticeship, gaining hands-on experience and formal training in Quality Assurance.
• This is an entry-level role designed for individuals seeking to launch their career through a structured apprenticeship program.

Key Responsibilities:

Execution of quality assurance activity including:

• Monitoring of the end-to-end REF processes in line with the REF quality assurance (QA) framework highlighting any business or customer risks.
• Conduct quality assurance checks against operational processes. Analyse the QA test results, identify recurring themes and investigate potential root causes.
• Review of Operating Platform records to ensure adherence to REF data quality standards including minimum levels of data entry (nCino & Aurius) and governance (i.e. Document Manager, postings, adjustments, repayments and production of redemption statements).
• Review of I-Drive Customer files to ensure adherence with STB Records Management Policy.
• Review of Credit risk activities to ensure adherence to STB policies and procedures.
• Review of Companies House and Equifax activities to ensure adherence to governance.
• Production of periodic QA test results management information (MI) pack for circulation, providing constructive feedback to management and liaison with appropriate stakeholders in respect of remedial action plans.
• Management of stakeholder meetings to discuss findings, themes and resolution to support performance improvements.
• Investigation of findings and making recommendations on appropriate remedial work, process improvements or training requirements.
• Create and maintain accurate and timely records of any Operational Incidents with REF Quality Assurance & Governance Team for escalation via Operational Risk Management System.
• Maintain up to date knowledge and understanding of the core products, processes and regulatory policies and procedures in order to provide specialist assistance and share best practice.
• Lead & support ad-hoc projects, being a subject matter expert ensuring that all internal processes are followed, and actions are completed within the agreed timescales.
• Support REF systems release, user acceptance and regression testing in collaboration with Quality Standards Manager, Systems Administrator and third parties to ensure service continuity and data integrity.
• Assist in the creation and maintenance of REF process maps and procedures in collaboration with Quality & Standards manager.
• Act as Change forum Secretary coordinating the agenda and minutes.

• Prior experience is not essential, as comprehensive training will be provided in all aspects of Quality Assurance. We're seeking individuals with a keen interest in identifying and resolving issues, an aptitude for detail, and a passion for ensuring high standards.
• Strong verbal and written communication, analytical skills, problem solving and judgement.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment, prioritise, plan and execute to agreed timelines under limited supervision.
• Good IT skills.
• A passion for Quality Assurance.
• 5 GCSEs grade A-C or equivalents in subjects Maths, English, Science or IT.
• A-Levels within relatable subject area/ Degree within relatable subject area.
• Must be eligible to work in the UK.
• Must be able to commute to STB office location based in either London or Reading (based on agreed location) as and when required.

Everyone is different. Everyone is valued.

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952. In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role. That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.