SAP Service Design & Delivery Lead

Job Title: Service Design Lead (SAP) - 6-Month Contract (Outside IR35)
Location: London - Primarily remote
Contract Length: 6 months
Rate: Competitive, Outside IR35

About the Role:
We're seeking an experienced Service Design Lead to join our client on an initial 6-month contract (outside IR35). You'll play a crucial role in supporting the organization post-SAP go-live, focusing on developing a robust service and support model. This is a key opportunity for someone with strong expertise in SAP service management and post-go-live support structures.

Key Responsibilities:

• Collaborate with IT and program teams to create a comprehensive support plan in preparation for go-live.
• Design the post-go-live service model, focusing on SAP ticketing, change requests, incident management, and SLAs.
• Assess the current support organization and ensure it is fit for purpose, making recommendations for improvements where necessary.
• Define clear processes for managing SAP-related issues, change requests, and service levels to ensure smooth operations post-go-live.
• Ensure the support structure is fully aligned with business requirements and capable of maintaining SAP systems efficiently.

Skills & Experience:

• Proven experience in service design and delivery, particularly within SAP environments.
• Strong background in creating support models and managing SAP post-go-live activities.
• Expertise in handling SAP tickets, change requests, and service level agreements (SLAs).
• Ability to assess and optimize support organizations and processes.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.

Why Join Us?

• Exciting opportunity to shape the post-go-live support structure for a large SAP implementation.
• Competitive contract rate and the flexibility of working outside IR35.
• Chance to make a significant impact in an organization transitioning through a critical phase of SAP implementation.

How to Apply:
If you're ready to take on this challenging and rewarding role, we'd love to hear from you. Please send your CV and we will be in touch soon!