Technical Architect (CRM)

Job Description - Technical Architect (CRM) ()

Technical Architect - CRM

Location: UK, London

As we develop an enterprise-wide Digital Factory strategy to transform our business, we are seeking an Insurance Technical Architect with a strong Salesforce background. The Insurance Technical Architect is a hands-on, execution-focused role helping translate the Insurance strategy, define architecture, and deliver the solution. In this role, you will have an understanding of our Insurance systems and processes and function as an Insurance architecture subject matter expert for our various projects. Your expertise in Insurance products will help guide and reimagine solutions for US, APAC, Europe, and Lloyd's insurance.

The position is responsible for providing I.T. leadership and solutions for major transformation programs. Major focus for this role is to provide technical leadership in AXA XL Insurance application changes and data flow, and oversee delivery of technical changes. You will need to work collaboratively with vendor resources. An ideal candidate for this role is expected to have strong hands-on technical leadership in Salesforce, Microsoft .Net VB.Net/C# .Net, Microsoft SQL Server, IIS, WCF, Web API, and MS Azure.

Essential Responsibilities:

• Responsible for the design and technical delivery of the Salesforce CRM product.
• Producing quality, secure, scalable, high-performing, and resilient designs for new or improved services.
• Lead the systems analysts, developers, and testers in sympathetic change to the applications.
• Partner with engineers, DevOps engineers, Administrators, and other roles responsible for implementing solutions on Azure to ensure sound infrastructure solution options are leveraged.
• Accountable for leading technical project delivery within the applications landscape.
• Provide DevOps Standards across the value streams and design CI/CD pipelines and automated deployment and gating mechanisms.
• Handle multiple tech initiatives in Agile delivery models.
• Actively lead the development teams to assist PI planning and prioritization.
• Support Product Owners to develop and maintain the Product Roadmap for internal assets.
• Define and maintain development standards such as system and data design, coding, etc.
• Maintain a capacity plan with historical performance metrics, a future forecast, and a capacity model to ensure services and infrastructure deliver performance and growth targets in a cost-effective and proactive manner.
• Manage architecture exceptions for the application, including identifying, documenting, and taking through the exception approval process.
• Monitor application services to ensure performance consistently meets non-functional requirements (response time, security, etc.).
• Lead the DevOps team and developers in targeted use of DevOps for their application platform assets.

Required Skills and Experience:

• Prior experience leading or implementing CRM solutions.
• Proficiency working in Agile delivery model.
• Experience with MS Azure or AWS.
• Prior work experience in the insurance field preferred.
• Uphold technical integrity of internal assets at the logical and physical level.
• Experience leading and mentoring development and architecture professionals.
• Ability to set priorities and multi-task.
• Advanced skills in developing tools, frameworks, and processes intended to maximize software quality and minimize time-to-delivery.
• Ability to mentor and guide developers on software architecture.
• Solid understanding of contemporary systems design.

Education and Qualifications:

• Bachelor's degree in computer science, information systems, business management, or a related field preferred.
• Ability to work independently with less supervision is required.
• Effective scheduling, prioritization, and time management skills.
• Proven track record of providing consistently first-class customer service.
• Ability to build effective working relationships (Internally/Externally).
• Excellent verbal/written communication skills are required.

AXA XL is an Equal Opportunity Employer.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.