Technical Support

Technical Support Specialist

About the Role:

Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.

Key Responsibilities:

Technical Support:

• Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
• Assisting with pre-sale product selection and specifications.
• Handling post-sale inquiries, including installation, setup, and troubleshooting.
• Collaborating with suppliers and QA teams to address technical equipment challenges.
• Providing technical guidance to the Marketing department for content creation.

Custom Quotation:

• Liaising with end-users, distributors, and sales teams to understand customized requirements.
• Generating and sending detailed quotations with cost breakdowns and technical specifications.
• Following up on quotations and monitoring quote metrics.
• Managing custom orders, including coordinating manufacturing and conducting pre-delivery checks.

R&D and Application Testing:

• Conducting prototype testing, debugging, and performance evaluations.
• Producing comprehensive test reports and sharing findings with the team.
• Supporting customer queries and resolving technical issues related to product applications.

Personal Qualities:

• Excellent communication skills, both verbal and written, with the ability to engage positively with diverse stakeholders.
• Proactive and well-organized, with strong attention to detail and accuracy.
• Enthusiastic and resilient, with a solution-oriented mindset.
• Effective prioritization skills to manage a varied workload efficiently.
• Innovative thinker, constantly seeking process improvements and suggesting new initiatives.
• Dedicated team player with the ability to work independently and take initiative.
• Hands-on approach and willingness to engage in practical tasks as required.
• Adaptable and eager to learn new skills.

Experience & Qualifications:

• Educational background in a scientific field, such as a degree in chemistry, physical sciences, or equivalent lab experience.
• Previous experience in a technical support role is advantageous.
• Familiarity with laboratory operations is preferred.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Join Us: If you're passionate about providing technical support, thrive in a collaborative environment, and are eager to contribute to innovative projects, we invite you to apply for this exciting opportunity.

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development

Apply today and be part of our dedicated team driving excellence in technical support and customer satisfaction.