Conducting Remote Consultations and Triage

Identify and manage the risks of conducting health consultations remotely

During the current COVID-19 pandemic, healthcare professionals are rapidly moving to conduct consultations by phone, video call, or online. This is changing the way that healthcare is delivered now and will be delivered in future.

This course will provide healthcare professionals with the tools to conduct consultations and obtain basic observations remotely and safely, including basic triage.

You’ll learn how to conduct history taking virtually and take essential observations in a remote setting. You’ll also consider safe patient management and how to triage patients via remote consultations.

The course is designed for all healthcare professionals working in clinical practice where there’s a need to undertake remote consultations.

This may include pharmacists working in a community pharmacy or GP practice, non-medical prescribers including nurses and pharmacist, GPs, practice nurses, physicians associates, paramedics working in Advanced Clinical Practitioner roles, healthcare professionals working in outpatient clinics or telehealth, trainee doctors, pharmacy and nurse students, and students in secondary education considering training as a healthcare professional.

The course is designed for all healthcare professionals working in clinical practice where there’s a need to undertake remote consultations.

This may include pharmacists working in a community pharmacy or GP practice, non-medical prescribers including nurses and pharmacist, GPs, practice nurses, physicians associates, paramedics working in Advanced Clinical Practitioner roles, healthcare professionals working in outpatient clinics or telehealth, trainee doctors, pharmacy and nurse students, and students in secondary education considering training as a healthcare professional.

• Describe different models for remote consultation
• Describe the concept of triage within a remote consultation
• Identify and assess the potential risks with remote consultations
• Explain how to obtain basic observations during a remote consultation
• Apply risk stratification tools to remote consultations
• Assess safeguarding risks within a remote consultation
• Identify potential red flags including those for sepsis
• Describe how to close the consultation using the Neighbour model as a framework.
• Identify appropriate safety netting
• Describe how to document the consultation appropriately