Martin van der Hurk (customer service representative)

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Details

Sector

Customer Service

Qualification

Bachelor's degrees

Experience

Competent

Location

Filipijnen

Skills

Excel, shopify, Organisational, Problem-solving, CRM, Communication, google work space, email management, Reporting, Customer service, Writing and translation, time management, quick learner

Skills

English - United States, Dutch - The Netherlands

About Myself

My experience encompasses a wide range of customer-facing and administrative tasks, including:
Customer Maintenance: Proactively addressing customer needs and ensuring satisfaction.
Multichannel Support: Efficiently handling inquiries via email, chat, and telephone.
Order Management: Creating invoices, managing shipments in fulfillment centers, and processing new orders.
Problem Solving: Collaborating with customers to find effective solutions.
Direct Communication: Maintaining clear and consistent communication with clients and webshop owners.
Furthermore, I am proficient in utilizing various software and platforms, including Trengo, Gorgias, Bol.com, Shopify, Service Point, Amazon, Kaufland, Mollie, Klarna, FiveX, Magical AI writing, Language Tool, and Chat GPT. I am also experienced in working with Excel spreadsheets. Google Drive.

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