1st Line Help Desk - SOLUTION

This major manufacturer of innovative health-related products - on a global scale - requires an enthusiastic and driven IT support 1st line individual.

The successful candidate will be required to join the IT support team in Leeds on a full-time basis and help in the provision of national 1st line IT support, IT documentation, and IT purchasing/contract management.

You will need an outgoing personality, excellent communication skills, and the ability to deal with operational and commercial issues with internal and external customers.

You will be expected to apply proven communication, analytical, and problem-solving skills to help support the company's IT Infrastructure.

You will be expected to comply with the quality standards and maintain appropriate documentation as necessary.

Whilst the position is primarily at our Leeds site, the successful candidate may be expected to undertake work at a number of UK locations and to regularly meet/communicate with the IT team working out of the Kent site.

RESPONSIBILITIES

1. 1st Line Support to customers and escalating where required.
2. To log all IT support tickets both by phone and email, resolving where possible.
3. Procurement of hardware, software, and IT consumables for the company.
4. To manage and document New System Users, User Access Changes, and System leavers.
5. To help create new documentation for procedures to help the team function.
6. To monitor backup logs and change backup tapes.
7. Assist with setting up new machines for new starters.
8. Working to ISO 9001 and 27001 standards.

EDUCATIONAL REQUIREMENTS

A level or equivalent in IT systems.

EXPERIENCE

At least 1-year experience working in an IT team.

TECHNICAL SKILLS

1. Knowledge of Active Directory.
2. Knowledge of Microsoft operating systems.
3. Knowledge of Microsoft Office systems (Word, Excel, PowerPoint).
4. Knowledge of Email systems (Outlook, Webmail).
5. Knowledge of networked resources (printers, mapped drives).
6. Mobile Phone setups (Apple, Windows, and Android) would be an advantage.
7. Some form of ITIL knowledge or training would be an advantage.

BEHAVIOURAL CHARACTERISTICS

The successful candidate should demonstrate strength in the following areas:

1. Diligence and accuracy.
2. Effective written and oral communication skills.
3. Ability to work under pressure and deal with tricky users.
4. Work standards.
5. Ability to work unsupervised.
6. Be an active and enthusiastic team player.
7. Be committed to meeting tight deadlines or going that extra mile to help colleagues where necessary.
8. Eager to listen to patients, customers, and colleagues.
9. Have a positive 'Can do' mentality.
10. Want to develop themselves and the business.
11. Are happy to help others and be part of a team.
12. Have integrity, honesty, and loyalty.
13. Are passionate about Quality and 'Right First time'.
14. Deliver objectives in line with the vision.