1st Line Support Analyst

Sharp IT Services is looking for a 1st Line Support Analyst to join our team at a client site in Ipswich. This is an exciting opportunity for an IT professional eager to develop their technical skills and deliver exceptional client support in a fast-paced environment.

About the Role

As a 1st Line Support Analyst, you will be the first point of contact for IT issues, ensuring prompt resolution and excellent service delivery. You'll work closely with the Service Delivery Manager and wider support team to maintain high service standards, contributing to client retention and growth.

Key Responsibilities:

• Own, update, and progress support tickets to ensure client confidence in issue resolution.
• Meet agreed Key Performance Indicators (KPIs) to maintain a high standard of service.
• Continuously develop technical skills to enhance service delivery.
• Prioritise and organise daily tasks to align with client expectations.
• Communicate professionally and effectively with colleagues and clients.
• Act as an ambassador for Sharp IT Services, upholding our reputation for excellence.

What We're Looking For:

• Friendly, personable, and professional approach to customer service.
• Strong written and verbal communication skills.
• Passion for IT and a drive to develop technical skills.
• Basic knowledge and experience with:
  • Microsoft Server & Desktop Operating Systems
  • Microsoft Cloud technologies (365 & Azure)
  • Virtualisation, networking, and firewalls
  • Backup and anti-virus software
  • Remote Monitoring and Management (RMM) tools

Why Join Sharp IT Services?

• Opportunity to grow within a leading Managed IT Services provider.
• Supportive team environment with continuous learning and career development.
• Hands-on experience working directly with clients on-site.

If you're passionate about IT support and providing excellent customer service, we'd love to hear from you!

Apply now to join Sharp IT Services and be part of our mission to deliver top-tier IT solutions.