2nd Line IT Support Engineer

Job Title: 2nd Line IT Support Engineer
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK

Company Profile:

Smarter Technologies' ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client's needs and goals are prioritised over everything else.

Currently undergoing a period of rapid growth through word of mouth recommendations, Smarter Technologies associates are helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.

Job Spec:

Visionist Consulting focuses on transforming the digital platforms, capabilities, and processes for government departments, businesses, and not-for-profits. The role is onsite at one of Visionist's customers, BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT).

Description of Role:

BEIS and DIT have over 10,500 users to support.

Key Responsibilities:

• 2nd line support to 10,500 staff based across London
• Provide the Request catalogue services to the end users
• Assist with documenting and maintaining processes and work instructions
• Responsible for VIP support across DIT and BEIS
• Manage asset management within the Incident process of issuing/receiving equipment

Skills and Experience:

• Windows 10 and Mac OS expertise in end user support
• Office 365 (thin and fat clients) expertise in end user support
• Troubleshooting in Zscaler and Okta is a must
• Strong knowledge of audio-visual equipment to support ministerial meeting rooms
• Strong Service Now experience across Request and Incident Management
• 3+ years of asset management experience within Service Now
• ITIL Foundation Certification is a strong advantage
• MCSA Windows 10 certification - 70-697 and 70-698

Security clearance is a necessary requirement to work with our clients.