2nd line support role for 1 month initially in Glasgow

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Techbar Engineers based across the UK. This role is based in Glasgow for initial 1-month contract basis, with scope for further extension.

Job Title: Techbar Engineer

Job Location Glasgow

Duration: Initial 1 month

IR35 Status: Inside of IR35

What to expect:

• Responsible for a combination of 2nd/3rd line technical support and IMAC (Installs moves and changes) activity to customers via deskside visits, walk ups to the Tech Bar or remotely.
• Ability to respond and resolve all assigned calls within prescribed SLA's
• Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA's
• Liaise with Service Desk and client's infrastructure teams for the resolution of customer issues
• Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware operating systems and applications
• Responsible for providing support, including procedural documentation and relevant reports
• Update Call Management System, clearly specifying progress and resolution details
• Install and configure desktop/laptop products into network environment, along with monitoring and maintaining computer systems and networks
• Ability to prioritise and manage many open cases at one time, and work continuously on a task until completion

What we expect from you:

• Relevant experience working in an IT support role
• Completion of Microsoft MD-100 Modern Desktop certification, MD-101 Managing Modern Desktops and have knowledge of Azure AD & Intune.
• Strong communication skills with clients, colleagues, and management
• You will take on full responsibility, with customers at your focus, and the ability to make good judgements
• Ability to take initiative.
• Time managed and organised, you can meet SLA's that are prescribes and take appropriate action to ensure none of them are exceeded.
• Ability to work as a team with colleagues, buildings strong relationships with customers and other professionals, such as software developers
• Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques
• Excellent organisational, prioritising, and managing workload skills
• Experience in the following will be beneficial to your application:
• Microsoft Windows operating systems
• Software packages: Microsoft Office and Adobe Creative Suite

Intelligent Resource committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.