3D-ICT - Business Process Analyst

Performing functional analyses
In order to enable the digitalisation of the 40 identified processes, we are looking for one or more Bpas capable of carrying out functional analyses. These will have to be carried out by 31 December 2022. In fine, the functional analyses will have to allow, after the knowledge of the business process to be, to :

• Check the completeness of the business rules for the tasks and gateways
• Identify the capabilities and systems for executing the tasks (be the point of contact with the enterprise architecture)
• Identify input data sources (WS and authentic internal or external sources)
• Coordinate legal context permissions for sources
• Identify repositories for output data
• Define the target MVP systems and have them validated by the architecture
• Dialogue with the business on the constraints linked to the MVP
• Coordinate the updating of the BP business documentation of the target MVP (rules, data, system, actors)
• Identify open points and address them in conjunction with the business (BA)
• AS Build documentation
• Validate the definition of Acceptance criteria

Here are the expected deliverables

• 20 processes analysed from a business perspective, checked and documented (according to the framework) with the following tasks:
• Process analysis
• Design validation (quality control)
• Description and documentation of interactions with the application park (functional modules and data),
• Analysis and documentation of GDPR/legal impacts
• Analysis and documentation of dependencies with other processes
• Coordination of process tests
• Definition of test scenarios
• Organisation of UAT and E2E tests
• Active participation in change management working groups

40 functionally analysed processes with the following tasks Analysis of the functional impacts of the business process to be:

• Check the completeness of the business rules for tasks and gateways
• Validate with the enterprise architecture the capabilities that will support the tasks described in the to-be business process
• Identify the data sources (input) that will be used for the to-be process and the repositories for this data (output)
• Take responsibility for coordinating the authorisation of legal context for authentic sources
• Proposal of Minimum Viable Product (MVP) to deliver the digitised process
• Based on the constraints (functional, technological and timing) define with the architecture the target capability
• Identify the functional impacts of this MVP in relation to the business process to be and inform the business
• Update the business process documentation based on the MVP
• Carry out the As Build documentation
• Validate the definition of the acceptance criteria

The client, which manages the City of Brussels' IT assets, is looking for one or more Business Process Analyst(s). The BPA(s) will be part of the "Application Support" team. Functionally, the BPA(s) will interact with the "Solution Architecture/Integration", "Business Intelligence & Data", "Development & Integration", "PMO" and "Digital Process Factory" teams. The Digital Process Factory is the entity that will functionally frame the mission of the BPA(s).

He/she will have two main missions

• Support the City (Process Analysts and business experts) in the design of business processes. Twenty processes still need to be analysed and completed from a business point of view.
• Carry out the functional analysis of the 40 business processes in order to allow the development teams to carry out the digitisation - i.e. putting them on the portal (citizen) and Cirm/Cmt (agent tool) taking into account the target architecture, the availability of capabilities and the readiness of the City

Profile

• Higher education graduate (university or postgraduate)
• Change management
• 5 years experience in a business and/or Functional Analyst function or equivalent
• Experience in functional business process management
• Excellent knowledge of MS Office and Excel in particular
• Customer oriented process modelling and automation
• BPMN 2.0 , UML
• Continual Improvement
• KPI, Reporting
• Gap Analysis
• Process modeling
• Process automation
• Visio
• Product owner certification
• Good knowledge of MSP and Prince2
• Good knowledge of Scrum and Lean
• Knowledge of SQL
• Knowledge of Visio
• Experience in ERP type development environments
• Experience in Digital Transformation
• Experience of a citizen-oriented CRM: Cirm (Citizen Relationship Management)
• Experience in the implementation of a Citizen/City oriented solution
• Motivation to support customers
• Ability to interact with various IT teams
• Proactive & pragmatic
• Able to work in a structured way
• Interest in new technologies
• Team player, natural empathy in dealing with stakeholders
• French : Yes
• Dutch : Desirable
• English: Yes Desirable