3rd Line Engineer (Banking)

We are recruiting for an IT Technical Specialist on contract to work for a leading Banking Group in London.

Job Description: The Technical Specialist will perform a complex range of technical work activities either remotely or directly, internally or externally to meet business and customer requirements. This role involves providing technical leadership in a specific area of expertise, collaborating with stakeholders and resolver teams, and performing problem determination and resolution support.

Key Responsibilities:

1. Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
2. Communicate effectively on complex issues to meet business and customer requirements.
3. Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
4. Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
5. Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
6. Progress/close incidents to a satisfactory conclusion on the incident management system.

Requirements:

1. Ability to identify personal development needs in line with business objectives.
2. Adherence to Information Security Policies, reporting any potential or actual security events or other security risks to the organization.