Account Manager - RAs (FTC), Driver Capacity

DESCRIPTION

This is a Fixed Term Contract (FTC) for 12 Months.

Amazon Logistics is looking for an Account Manager for Middle East and Europe (MEU) to support Delivery Service Partner (DSP) recruitment initiatives. This role leads relationships with external agencies to help DSPs recruit, hire, and retain qualified Delivery Associates (DAs). The Account Manager will oversee a dedicated budget while developing scalable hiring solutions for our expanding delivery network.

Key job responsibilities
This role offers the chance to shape a crucial program in Amazon's logistics operations, with significant potential for professional growth and impact. The Account Manager will navigate complex stakeholder relationships, drive process improvements, and play a key role in Amazon's recruitment strategy for its delivery network.

Responsibilities will include:

1. Strategic Partnership Management
   • Lead and develop trust-based relationships with minimum 5 Recruitment Agencies (RAs)
   • Build and maintain partnerships with key internal stakeholders including Country Managers, Marketing, Hiring Events, Procurement, Finance, PR, Legal teams
2. Operational Excellence
   • Coordinate with Country Managers to meet regional staffing needs at the right time
   • Deliver DA hiring capacity through RAs while optimizing conversion rates, SLAs and cost-per-placement
   • Monitor and improve candidate experience throughout the recruitment funnel
3. Process & Technology
   • Drive ATS platform adoption among RAs
   • Collaborate with Country Managers and tech teams to enhance recruitment tracking systems and reporting
   • Lead EU standardization processes
4. Financial Management
   • Monitor and optimize MEU program budget utilization
   • Ensure timely invoice processing and financial reconciliation

BASIC QUALIFICATIONS

1. Bachelor's degree
2. Experience in digital advertising and client-facing roles
3. Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

1. Experience in client or vendor facing roles with a focus in relationship management and negotiation skills
2. Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.