Account Manager, Global Selling, Account Manager, SAS Essential

Job ID: Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Essential Service is a nascent but fast-expanding program aiming at providing China-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile, to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management, and fewer defects in their shopping experience.

In this context, Amazon China Global Selling SAS Essential Service team is seeking an experienced account manager who will be working closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generating strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers' global accounts to maximize business growth and further enhance these relationships. Meanwhile, deliver a first-class level of service for Seller satisfaction. Also, be capable of understanding Seller selling experience in Amazon and generating Seller insights. Then work backwards with the Amazon product team to improve Amazon features/service/policy.

Key Job Responsibilities

1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose the root cause of performance and provide actionable plans (a. operational improvements, b. product development, and c. process improvement).
2. Be capable of generating Seller learning including but not limited to Seller experience of Amazon feature, service, and policy, Channel strategy, etc.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization, and feature adoption.
5. Enroll new Sellers into SAS Essential service from multiple channels including but not limited to offline/online events, co-pitching with BD, and Seller community.
6. Build and maintain strong relationships between in-service Sellers and Amazon through proactively getting Sellers involved in various Seller engagement activities in Amazon.

BASIC QUALIFICATIONS

• 3+ years of sales or account management experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.