Account Manager (VML Medical Comms)

Account Manager for Medical Communication Services

Company: VML Health

Location: Flexible on remote working; can be based out of London or local European countries.

The Role and Responsibilities:

• Manage all operational aspects of projects from briefing to delivery, ensuring achievement of revenue targets, profitability of own client portfolio, and related development.
• Build meaningful and trusted relationships with clients by ensuring the position of the agency as their strategic partner.
• Interface with clients as the sole "go-to-person" for the assigned brand.
• Develop a deep knowledge of the client's business and industry to be in the best position to deliver quality campaigns.
• Ensure client requests are handled efficiently by organizing accurate and thorough internal briefs.
• Work with the operations team to manage the production schedule, ensuring projects are delivered as instructed, on time, and within budget.
• Develop precise briefs and provide reliable oversight of project progress, finances, and quality of work before it leaves the agency, ensuring it adheres to the client's approved brief.
• Closely collaborate with an international and interdisciplinary team.
• Refer to the Account Director for team satisfaction and project results.
• Adhere to agency processes and financial policies, identifying ways to improve processes where needed.

Education and Experience:

• Degree in Communication, Business Administration, Marketing, or other related field.
• A scientific degree and experience in marketing/economics will be considered a plus.
• 4 years of experience in the industry.

Skills:

• Level of English: from good to fluent, depending on the business (Domestic/International).
• Proficiency in MS Office Tools, especially Excel and PowerPoint. Knowledge of CRM tools will be considered a plus.
• Comprehensive and current knowledge of the agency's offerings and industry trends.
• Strong communication skills - both written and spoken. Influencing skills.
• Ability to understand client needs and handle the negotiation process.
• Strong planning and organizing skills.
• Ability to manage multiple priorities under pressure.