Account Specialist
Posted 8 days 12 hours ago by Dye & Durham Corporation
Department: Sales
Employment Type: Permanent - Full Time
Location: London - Paddington
Description
The Account Specialist is responsible for assisting with the provision of services to specific clients, identifying and resolving issues before they impact upon the client experience, working closely with cross functional departments to provide the necessary support and assistance to enhance client retention, and building close relationships with at risk, churning, and win back clients, to ensure opportunities to retain and grow their revenue are not missed.
Key Responsibilities
- Work closely with cross-functional teams to assist in the effective provision of client services, particularly in respect of at risk, churning, and win back clients.
- Implement and follow bespoke processes to help meet client requirements, where these requirements can't be met through existing organisational processes.
- Support the Account Management team in monitoring the provision of services, identify ordering patterns and changes, and regularly seeking and reviewing client feedback.
- Liaise directly with, and being a key contact for specific clients, to improve communication frequency and continuity.
- Assist the Account Management team with ad hoc, admin-based tasks to assist with the day to day management of accounts.
Skills, Knowledge & Expertise
- Customer service experience, preferably in a B2B environment.
- Experience in conveyancing property searches is essential.
- Strong written and verbal communication skills.
- Process-driven approach, comfortable adapting to different processes.
- Data driven and analytical - able to review, analyse and provide insights from data.
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
- We ask how tomorrow can be better than today.
- We are passionate about solving our customer's challenges.
- Our ideas break boundaries.
- We value different perspectives and encourage dialogue.
- We take ownership and celebrate together.