Application Support Engineer

Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration and recently acquired Crestbridge to expand operations in the UK and Europe.

With 13 offices and over 1,700 employees across the U.S., Canada, the UK, and Europe, we are looking for doers, problem-solvers, and entrepreneurs who want to make an impact in our industry, grow with us, and create a thriving community.

Careers at Gen II offer more opportunity, innovation, and ideas. You will have the chance to develop in meaningful ways, work alongside top professionals, and receive training to enhance your skills both technically and personally. We promote from within, recognize achievements, and provide benefits focused on your well-being.

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What's the role?

The EU Application Support Engineer reports to the CS Applications Support team and is responsible for supporting client service applications primarily for the European user base, with support extending to the global group when needed.

This role provides 1st and 2nd level support for various applications to internal and external customers, ensuring application availability and performance aligned with business needs.

What you'll be doing

1. Provide excellent client service in line with Gen II standards, procedures, and guidelines.
2. Log and resolve CS Apps queries efficiently and professionally within agreed SLAs, escalating to senior IT staff when necessary.
3. Act in accordance with Gen II values at all times.

The ideal background for this role:

1. Strong academic background.
2. Entry-level IT qualification or willingness to pursue one.
3. Previous office experience.
4. Good understanding of Microsoft technologies, including Active Directory and Office 365.
5. Excellent written and verbal English skills.

Role Location/Hybrid Schedule

This position is based in our Southampton Office. While most roles at Gen II are not fully flexible, some opportunities for Agile Working exist depending on business needs, office space, and individual circumstances.