Assessment Manager

Hybrid working - allocated to offices in London or York

Location

Based in York and London.

Role

As an Assessment Manager, you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely assessments of new cases against challenging objectives, as well as progressing your own casework. Our work is underpinned by our principles of independence, impartiality, and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development.

Requirements Education

Degree or equivalent experience.

Skills

• You will need the confidence to advise staff on whether or not individual cases merit detailed investigation - based on our Assessment Code.
• You will also have excellent interpersonal skills and will have a pragmatic and solutions-focused approach, great communication skills, and enthusiasm.
• You will need to demonstrate the confidence, credibility, and ability to work with senior leaders internally to strategic priorities and performance objectives.

Experience

You will have a strong track record of leading teams and managing people and performance as well as a good knowledge of local government and/or adult social care.

Benefits

At the Local Government and Social Care Ombudsman, we value our staff and work hard to reward them. We are an ambitious, focused, inclusive, and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy:

• Pension: You'll be entitled to join the Local Government Pension Scheme which is a career average scheme.
• Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns, all subject to business needs.
• Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
• Family-friendly: We offer generous maternity, adoption, paternity, and parental leave, and provide for paid and unpaid special leave.
• Season ticket loan: We offer our staff the ability to have a loan for their annual travel season ticket.
• Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges.
• You will be able to join the Civil Service Sports Club.
• As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage, and we will cover the cost of an annual flu jab.
• Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
• Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate.

About the LGSCO

For 50 years we've been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we're looking for, please get in touch.