Band 4 - Patient Pathway Co-Ordinator - Cardiology Department

Patient Pathway Co-Ordinator - Specialised Cardiology

Our group of hospitals provide a huge range of clinical services to people in east London and beyond.

We operate from four major hospital sites (The Royal London, St Bartholomew's, Whipps Cross and Newham) and a number of community locations, including Mile End hospital. Around 2.5 million people living in east London look to our services to provide them with the healthcare they need.

Main duties and responsibilities:

1. Work with the Service Manager/Delivery Manager or Senior Patient Care Coordinator (line manager) to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
2. Implement the Trust's digital dictation/voice recognition system for the service area.
3. Typing of clinical letters (50wpm)
4. Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
5. Implement improvements to the administrative element of the pathway. Also proactively identifying emerging issues that may cause delays at any point in patient pathways and make suggestions to improve administration or any other aspect of the total pathway.
6. Ensure administration SOPs are implemented and make suggestions to support changes in service delivery.
7. Work closely with line manager and multidisciplinary team to ensure all patients with allocated slot issues (ASIs) are given appointment dates within the time period specified and within the correct clinic specification.
8. Use the Trust information systems to monitor patients' pathway progression, monitoring appointments and attendance through the use of IT systems such as DMS/EPR/CRS. Observe legal and Trust data confidentiality, security and quality requirements.
9. Input and retrieve information from the departmental and/or Trust computer systems in accordance with departmental guidelines.
10. Use the CRS System booking when required, including moving and creating new slots for patients.
11. Maintain a regular "forward look" of upcoming clinics, ensuring all diagnostics are present and correct, and under or over-booking issues are proactively dealt with.
12. Supply clinicians and others with information on the 18 weeks status of the patients when required.
13. Assist in booking diagnostics when required.
14. Maintain Waiting/TCI Lists.
15. When clinics are cancelled at short notice inform patients of cancellation and work to resolve patients' issues with a strong customer service approach.
16. Deal proactively with all enquiries from patients, carers, GPs and other service users, ensuring where possible that the caller's needs are met or they are transferred to the most appropriate person. Respond to all informal concerns/complaints coming into the department both on the telephone and in writing and escalate where necessary.
17. Keep a record of the movement of medical records passing through the administrative office, and maintain the notes, and track to the appropriate department, enabling continuity of care.
18. Maintain a central record of doctors/consultants annual leave/study days.
19. Reporting and actioning any clinic/theatre cancellations and annual leave requests from your clinical team.
20. Ensure that stationery and office equipment is used efficiently and that any specific unmet needs are brought to the attention of the line manager.
21. Collect and deliver post and occasional reception duties.
22. Be aware of changes in NHS waiting time targets and associated government policy, and the impact these may have on patient pathways, access targets and working practices.
23. Organise meetings including support material, refreshments, the production and distribution of agendas and minutes etc.
24. Organise and provide cover for other staff within the pathway team and cover for colleagues as and when required regardless of site and the Directorate.

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

The post holder might be required to work across the Trust at any time throughout the duration of his/her contract, which may entail travel and working at different hospitals.

Qualifications, Skill and Experience:

1. Minimum of 1 year experience within a medical administrative role.
2. Computer literate.
3. Able to provide references to cover 3 years.
4. Excellent communication skills, both written and verbal.

In return for your hard work, the benefits of becoming a successful member of the bank team are:

1. Competitive pay rates.
2. Annual leave accruals.
3. Ability to self book shifts.
4. Weekly payroll services.
5. Shift flexibility.
6. FREE mandatory training (Health & Safety, Manual Handling and Basic Life Support).
7. A dedicated and professional Recruitment, Compliance and Bookings team to support you.

Apply now for this fantastic opportunity by uploading your CV, and a member of our recruitment team will be in touch shortly.