Banking Support Analyst London (Hybrid)

Location: Freemarket offers a hybrid working model. You should be able to attend the office in London Bridge when required, on average twice per week.

About Freemarket

FreemarketFX is a FCA regulated Authorised Payment Institution which specialises in cross-border payments and currency exchange, helping businesses accelerate growth by offering tailored payment and currency solutions. We combine proprietary technology, industry expertise, and strategic partnerships with leading banking and technology providers to deliver exceptional service. At Freemarket, our success is driven by our commitment to core behaviours that shape how we work and deliver value. We take accountability, ensuring outcomes are met with urgency and transparency. Our data-driven approach blends rigorous analysis with intuition to guide sound decision-making. We encourage innovation by being curious learners, always seeking new knowledge, skills, and perspectives. We act as team players, prioritising team success over individual recognition, and our client-centric mindset ensures we consistently understand and meet the needs of our clients, adding value at every step. These behaviours run through everything we do, enabling us to exceed expectations and support our clients' growth effectively.

Overview of the role:
As the Banking Support Assistant at FreemarketFX, you will have day-to-day responsibility for managing the existing administrative tasks that are instrumental in our delivery of efficient services to our clients. These tasks will include, but are not limited to, responding to RFIs, liaising with our compliance and risk teams and opening approved virtual accounts.

Responsibilities will include:

1. Act as an additional point of contact for all Banking/NBFI partners.
2. Support the Head of Banking with documenting product features and capabilities shared during initial discovery calls with key global banking/NBFI partners.
3. Review all banking related JIRA tickets and appoint banking partner to new and existing client account openings.
4. Support compliance with new and ongoing tasks. This may include support with application filing, EDD annual reviews and KYC.
5. Coordinate with compliance team on RFI requests from Banking/NBFI partners.
6. Keeping updated partner specific pricing and risk appetite matrix.

Key Competencies required:

1. 1 to 2 years' experience in a Banking Support/Relationships function in the Fintech, payment industry or Banks.
2. Understanding of Banking landscape across UK & EU.
3. Well versed with global payment methods.
4. High level of understanding of regulatory and compliance regime for payment companies.
5. Adaptable to a variety of different work and projects.
6. Self-starter, team orientated, collaborative, diplomatic and flexible, with excellent presentation/communication skills. Must include strong oral and writing capabilities and an ability to multitask.
7. Ability to work collaboratively and independently.
8. Proficiency in Microsoft Office Suite (e.g. Outlook, Teams, Excel, Word, PowerPoint).
9. Proficiency in JIRA is a plus.