Brand Specialist (Supervisor) - Womens Contemporary 3rd Floor (Full-time)

Brand Specialist (Supervisor) - Womens Contemporary 3rd Floor (Full-time) Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other info to help drive sales through training.
• Take responsibility for tasks that may go beyond the role expectation and spot opportunities to improve business, customer service, and retail standards.
• Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
• Build and develop your own client base, using your exceptional service skills to nurture customer relationships through your unique personal service.

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets to name a few. You should have the curiosity and appetite to learn more about this data.
• A great communicator. Passionate about our products, this combination will enable you to deliver inspiring brand training to your team.
• Well informed. You will make it your business to know what our competitors are up to.
• Known to be a sales and service expert.
• Collaborative. Your brand partner or contact within our team will rely on you to keep them informed of successes, challenges, or customer feedback.
• Approachable. You will be a leader in your department and will be invested in your wider team, available for requests, queries, and coaching support.
• A proud shopkeeper. You will be responsible for replenishing stock, maintaining the Selfridges standards, and inspiring others to deliver the same.
• An example of our values, a trusted and respected colleague.

This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.