Field Service Technician

We are looking for a motivated and skilled Field Service Technician to join our French team. In this role, following an initial and continuous training program, the Field Service Technician will provide Lifecycle and After-Sales services for our BTG instruments used in our clients' pulp, graphic, packaging, and tissue manufacturing processes. This is a hands-on role with 60% mechanical, 25% electrical/electronic, and 15% computing/software responsibilities.

The Field Service Technician will travel frequently (ideally 65%) for 1-4 day assignments to client sites mainly in France but also occasionally in Europe, with the rest of the time devoted to ancillary tasks (reporting, administrative, and other services, etc.) working remotely. This role will be responsible for several clients, commissioning, start-up, modernization, preventive maintenance and troubleshooting of their BTG devices. As a key contact for our clients, service sales will be a natural extension of this position. The offer will include a company car, complete IT equipment, the tools necessary for the work to be carried out, an attractive salary and a bonus on sales.

The ideal candidate will be located in the northeast or southwest quarter of France.

RESPONSIBILITIES

• Customer Satisfaction: Ensure ultimate internal and external customer satisfaction.
• Planning & Execution: Proactively plan and execute customer visits for service or sales related activities. Manage your own spare parts inventory, including regular stocktaking.
• Technical Services: Perform start-up, commissioning, mechanical/electronic maintenance, testing, and repairs for BTG's high-tech online analyzers, sensors, and lab equipment. Provide technical support via phone and email as needed.
• Reporting: Accurately document services and key information using computer-based reporting systems.
• Sales Engagement: Contribute to service sales by identifying opportunities during customer visits, and leading sales initiatives, with support of dedicated instrument sales team when required.

ORGANIZATIONAL RESPONSIBILITY STATEMENT:

Responsible for personal safety and the safety of the team.

In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG's Code of Conduct and support BTG's Values: Innovative, Reliable, Fair, Sustainable and Ambitious. Employees will be held accountable for knowledge and effective application of these principles.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Technical Skills: Strong background in mechanics, automation, and/or electronics. Comfortably using computer hardware and software (Microsoft Office, CRM, configuration, etc.).
• Problem-Solving: Strong analytical skills and a natural curiosity to learn and resolve technical issues.
• Communication: Good interpersonal, listening, and communication skills to interact effectively with customers and colleagues. Master technical English and have good writing skills in French.
• Work Standards: High level of accountability, punctuality, and organization. Ability to work independently, in a team and proactively.
• Travel: Willingness to travel up to 65%, including occasional international trips across Europe. A valid driver's license and passport is required.

RECRUITMENT PRIVACY NOTICE:

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We thank you for the interest in BTG; however, only those candidates selected for an interview will be contacted.