Business Analyst, Engineering Engineering UK - Hybrid Working (Guildford) , US - Fully Remote ...

We are seeking a Technical Business Analyst with strong expertise in functional architecture, API integrations, and leadership to guide and direct the implementation team. This role is crucial in bridging business needs with technology solutions, ensuring seamless payment integrations, and leading a team in executing well-defined technical specifications.

The ideal candidate will have worked in an agile SCRUM environment and have a strong technical background, experience working with payment gateways, APIs, and transaction processing, and the ability to lead cross-functional teams in executing complex payment solutions.

Key Responsibilities:

Business & Technical Analysis

1. Collaborate with payment gateway providers and internal stakeholders to gather, analyze, and document business requirements for PSP integrations and payment processing workflows.
2. Translate the business requirements into clear, functional, and technical specifications for development teams through Jira tickets.
3. Conduct gap analysis between current and future-state payment architectures.
4. Ensure compliance with regulatory requirements (PCI-DSS, etc.) in all payment processes.

Functional Architecture & Payment Integration

1. Define and document end-to-end payment transaction workflows, system integrations, and API interactions.
2. Partner with solution architects to design API specifications, data flows, and scalable PSP integrations.
3. Define best practices for error handling and retry mechanisms.

Team Leadership & Implementation Oversight

1. Lead and direct the implementation team in executing developed payment integration specs.
2. Act as the primary liaison between Customer, Sales, Engineering, and PSP teams to ensure smooth project execution.
3. Facilitate cross-functional collaboration, ensuring all stakeholders are aligned on project goals and timelines.
4. Monitor project progress, identify roadblocks, and drive solutions to technical challenges.
5. Prioritize the team backlog, acting as the Product Owner.

Stakeholder Communication & Documentation

1. Serve as a trusted advisor between business teams, PSPs, and technical teams.
2. Create detailed documentation, including process flows, functional specifications, and implementation roadmaps.
3. Lead workshops and training sessions to align teams on payment system capabilities and improvements.

Required Qualifications & Experience

1. 7+ years of experience as a Technical Business Analyst, Payments Analyst, or similar role.
2. Strong leadership experience in guiding and directing implementation teams.
3. Expertise in payment processing, PSP integrations, and transaction lifecycle management.
4. Experience working with major PSPs (e.g., Stripe, Adyen, Worldpay, PayPal, Braintree, etc.).
5. Solid understanding of RESTful APIs, SOAP, JSON, XML, and payment gateway protocols.
6. Knowledge of PCI-DSS compliance, PSD2, 3D Secure (3DS), tokenization, and fraud prevention measures.
7. Familiarity with cloud platforms (AWS) and microservices-based architectures.
8. Proficiency in using JIRA, Visio, or similar tools for documentation.
9. Experience with data modeling and financial reporting related to payments is a plus.
10. Strong Agile/Scrum methodology experience, including leading teams in Agile environments.

Key Competencies

1. Leadership & Team Management - Proven ability to direct cross-functional teams and drive implementation.
2. Analytical Thinking - Strong problem-solving skills with attention to detail.
3. Communication & Collaboration - Ability to engage with technical and non-technical stakeholders effectively.
4. Project Ownership - Hands-on approach to seeing projects through from design to implementation.
5. Strategic Vision - Ability to align payment solutions with business and technical goals.

Preferred Qualifications

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Experience in FinTech, Payment space, CcaaS.