Business Director New London, England, United Kingdom

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Business Director

Location: London, England, United Kingdom (2-3 days a week from our London offices)

About the role:

We are seeking an experienced Business Director to lead our shopper and POSM adapt service. This role will partner with the Shopper, Customer Marketing and Commercial teams for a key client, a world leading beverage company. This role involves strategic leadership, quality assurance, team development and financial management to drive client success. The ideal candidate will possess a deep understanding of below the line marketing, have experience with FMCG clients and demonstrate a proven track record in managing and growing client accounts. This role will line manage the client-facing project management team, and work closely with the Head of Studio and Creative Director. This role will report into the Managing Partner.

What you will be doing:

Client Relationship Management

• Promote OLIVER's business model of building bespoke agency solutions for clients.
• Build and maintain a strong and long-lasting partnership with the client.
• Serve as the primary contact, ensuring satisfaction and trust.
• Collaborate with senior clients on advertising and content requirements.
• Ensure that OLIVER delivers to the expected service level.
• Act as the escalation point and resolve service issues with a collaborative approach.
• Negotiate win-win solutions with clients where needed.
• Stay informed about industry and consumer trends and translate them into actionable strategies.

Strategic Leadership

• Develop and execute the account strategy to achieve OLIVER and client business goals.
• Present performance reports and strategic recommendations.
• Partner with internal stakeholders to deliver industry leading service, solutions and innovations from OLIVER and the Brand Tech Group.
• Drive inter-agency collaboration to deliver the client goals.
• Identify opportunities for account growth.
• Lead, mentor, and develop a high-performing team.
• Oversee project execution, and resolve complex issues.
• Inspire collaboration, creativity and excellence in the team.
• Ensure OLIVER acts as brand and toolkit guardians.
• Forecast and manage client budgets.
• Set growth targets and manage the P&L for the service.
• Lead timely and transparent invoicing.

Project Management

• Design and implement new services or new markets.
• Ensure OLIVER is exceeding agreed service level agreements.
• Ensure all projects are profitable and competitive in pricing.
• Optimise processes and systems to drive efficiency and creative excellence.
• Implement best in class service levels.

You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues.

What you need to be great in this role:

• Minimum 8-10 years of relevant agency experience, with at least 3-5 years in a leadership role.
• Experience in FMCG sector.
• Proven track record of managing and growing client accounts.
• Proven track record of building relationships with clients at all levels.
• Experience implementing new accounts and/or services.
• Evidence of implementing process and system improvements at scale.
• Strong leadership skills with experience managing and developing teams of 10 or more people.
• Exceptional communication, negotiation and presentation skills.
• Analytics with the ability to translate complex data into actionable strategies.
• Proficient with marketing tools and platforms.
• Ability to be in the office three days a week, and travel as necessary to meet with client and teams.

Our values shape everything we do:

Be Imaginative to push the boundaries of what's possible.

Be always learning and listening to understand.

Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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