Business Improvement Officer

This is a Gloucestershire County Council job.

• Job Title: Business Improvement Officer
• Job Location: Shire Hall, Block 2, 1st Floor
• Contract Type: Permanent
• Closing Date: 02/05/2025
• Job Requisition Number: 11345
• This post is not open to job share

About The Team & Role

We have an exciting opportunity for a Business Improvement Officer to join Legal Services. This post will focus on improving the ways which we work to consistently improve the efficiency of our service delivery to our client service areas. As such, the work you will be carrying out will not only be pivotal to Legal Services but also invaluable to all Service Areas in Gloucestershire County Council. In return you will be part of a team that actively encourages career development opportunities should that be something of interest or importance to you.

Please do apply if you are happy to:

• Lead on numerous projects, manage IT systems and create suitable training materials, guidance notes and manuals as well as being the communication lead for the department.
• Effectively manage, scrutinise and improve the processes in place for an effective legal services delivery.
• Enjoy a flexible way of working.

About You

You shall be working in a high pressured demand led department. You will need excellent organisational and time management skills to allow you to prioritise emerging issues, some of which can be conflicting priorities. We also need you to have detailed IT skills and be able to analyse and scrutinise processes and procedures, both IT based and practical. This is an autonomous role so we would also require you to have excellent quick thinking problem solving skills.

About Us

Alongside the variety of interesting work, the following great benefits are open to you:

• Flexible and agile working opportunities - a mixture of both remote and office working arrangements are available for this role.
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service (excluding bank holidays).
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff).
• Family friendly employer offering benefits to help support you and your family.
• Career development and qualification opportunities.
• Supportive and positive working environment with regular, robust supervision.
• Access to our 24hr Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, online and by telephone.
• In-house Occupational Health service.
• Cycle to Work scheme.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply).
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the "Apply Now" Button.

Closing date and time: 11:59pm on Friday 2nd May 2025

Short-listed candidates will be contacted by e-mail and invited to interview week commencing 12th May 2025.

Additional Information

To access the Job Profile for this role, please follow the link below.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.