Business Systems Project Lead

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View more categories View less categories Sector Project and Program Management Role Manager Contract Type Permanent Hours Full Time

About Network Rail
Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

We offer excellent benefits, including:

• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
• Defined benefit pension scheme.
• 75% subsidy on rail and underground season tickets.
• Up to 75% off leisure travel.
• Interest-free travel loan for train and car park season tickets.
• Discounts at stations with your Network Rail pass.
• Flexible/hybrid working arrangements.
• Volunteer leave to make a positive impact.
• Healthcare Scheme, GymPass discounts, Cycle to work plus more.
• Generous maternity, paternity, and adoption leave to support employees during significant life moments.

Brief Description
This role sits within the projects team, supporting the implementation and adoption of new web systems for our customers in Supply Chain Operations, Contracts & Procurement, and Engineering Services. We help our customers define system requirements, find the best fit solution, manage the development life cycle, implement a change plan, and train users. Our customer base is spread across England, Scotland, and Wales; therefore, travel may be required for this role.

About the role (External)

Main responsibilities:

• Provide training, project, and business change management support to the business in respect of Route Services owned systems.
• Manage business change activity in line with project delivery to embed adoption of new systems and enhancements.
• Manage project implementation through the project delivery lifecycle and manage key stakeholders to set and meet achievable timescales.
• Engage with key stakeholders to understand and document business requirements, working with suppliers/in-house development teams to provide solutions to support business processes.
• Provide strategic and tactical advice to functions in relation to business systems to enable informed decision making.
• Manage the system testing processes, testing new systems and upgraded systems to ensure they validate and verify the business requirements.
• Assist in the identification and implementation of Network Rail and Route Services quality and efficiency improvement initiatives to drive continuous improvement and LEAN ways of working within the business.
• Coordinate and facilitate stakeholder engagement sessions including user groups, workshops, and drop-in sessions to build customer relationships and provide regular customer communication channels.
• Develop training plans and materials, schedule, and deliver systems training to users of Route Services owned systems, providing users with the knowledge and access relevant for their role.

The ideal candidate
Meet the essential criteria? Apply today to join our team

Essential Criteria

• Knowledge and experience of large, complex organizations in a heavily regulated industry sector.
• Knowledge and experience of managing projects.
• Knowledge and experience of managing business change projects.
• Knowledge and experience of delivering training.
• Excellent communication skills and a customer-focused approach.
• An ability to work well under pressure in a rapidly evolving environment.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges - but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We're proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious and offer great training and career development opportunities.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn't just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health, and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance, and encourage our employees to use their 5 volunteer days for their favourite causes.

What Diversity and Inclusion means to us

'Diversity' means recognising differences between people while valuing the contribution they make. 'Inclusion' means creating safe and welcoming workplaces with fair cultures that encourage innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail - making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.