Capital Works Resident Liaison Manager

What's involved with this role: Capital Works Resident Liaison ManagerK&C Enhanced DBS required for this roleKey Requirements:

• Knowledge of construction industry & site operations.
• Knowledge of Health & Safety matters.
• Knowledge of current developments in housing policy & customer service.
• Experience of working with tenants & leaseholders whose homes are undergoing capital works.
• Previous experience of resident engagement, preferably in the housing sector.

The post holder will lead on resident engagement to ensure effective planning and service delivery of major works to the value of £125 million over a period of seven years.Key Responsibilities:

• Managing a team of up to four Resident Liaison Officers, and one Project Support Officer, the post holder will be responsible for ensuring that residents are at the heart of project delivery.
• Refine and implement the resident consultation process, to ensure residents have real influence on what and how capital works are delivered.
• Design creative and innovative engagement and consultation approaches to ensure we hear from a diverse range of residents.
• Manage and distribute duties across the team to ensure an effective delivery of projects.
• Lead on resident and contractor engagement; ensure that there is a consistent approach across all capital works projects and act as senior point of liaison for the delivery of capital works projects.
• Co-ordinate and work closely with internal colleagues to ensure delivery of a joined-up approach to the capital works programmes
• Provide advice to internal colleagues on engagement and delivery.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.