Carrier Management - Associate Director

Carrier Management - Associate Director

Carrier Management - Associate Director

Apply locations London time type Full time posted on Posted Yesterday job requisition id R

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

What is the role?

The job holder will be responsible for the successful delivery of the Group's strategic carrier agreements. They will work in the development and execution of the Group's high level insurer strategy and the co-ordination, management and development of strategic insurer relationships. The individual will work closely with the broking business to achieve closer strategic alignment between the insurer client and the Group. The individual will be responsible for delivering engagement and insight services to carrier clients in order to identify opportunities for mutual success.

What will you be doing?

Planning and Strategy:

• Helps to shape business strategy by understanding clients' current and emerging needs and advising on how Howden Markets can help address them.
• Supports delivery of Howden Markets strategic functions (e.g. carrier agreements, portfolio, design etc.).
• Supports Howden Markets team in development and execution of the Group's high level insurer strategy/digital strategy/data strategy.
• Delivers assigned tasks and also contributes to other projects and initiatives, as required.
• Provides relevant management information to the Line Manager, as required.
• Ability to articulate Howden Group strategy across Howden Broking Group & DUAL.
• Helps achieve close strategic alignment between external clients and the Group (e.g. Howden Broking Group and Carrier Partners), or internal clients' alignment with Howden Markets.
• Understanding and delivery of business objectives regarding portfolio strategy and placement.

Technology & Account Management:

• Leads the delivery of services to clients (e.g. carrier engagement and insights, dashboards, trading platforms).
• Skilled at data analysis and processing functions, such as, but not limited to, Microsoft Excel.
• Keeps client informed, acting as a point of contact for queries to help ensure efficient and effective resolution.
• Assists with outlining solution options and making recommendations.
• Provides comprehensive data analysis and compiles reports/presentations to support projects.
• Creates new business proposals according to business requirements and secures new business orders with new and existing accounts.
• Identifies risks, highlighting these to relevant parties in good time and ensuring mitigating action is taken.
• Remains aware of the market landscape (e.g. competitors, potential changes/risks, industry standards, new opportunities etc.).

Environment, Customer Focus and Relationships:

• Develops strong relationships with the Business Units within the Group and external stakeholders.
• Coordinates, manages and develops strategic client/insurer relationships to ensure delivery meets expectations and is compliant.
• Acts as a point of contact for client requirements, issues and queries.
• Facilitates smooth communication between various parties within The Group.
• Assists with client issues relating to account management and escalates them to Line Manager if needed.
• Grows client relationships to help expand future opportunities.
• Maintains relationships with third party solution providers.
• Maintains relationships with markets/carrier capacity providers where required.

Other:

• Promotes and instills confidence in Howden Markets services/products across all stakeholders.
• Ensures Howden Markets team understands clients requirements and demands.
• Consistently delivers an excellent and comprehensive service.
• Shares information that could be beneficial to Howden Markets/the Group.
• Promotes company values and contributes to a positive culture within Howden Markets.
• Attends external seminars, forums and events where necessary, to positively represent the Group and increase own knowledge and understanding of changing needs and market trends.

What do we need from you?

• Understanding of the Howden Markets function.
• Understanding of the insurance industry and composite/Lloyd's insurer landscape.
• Understanding of London Market operations (Lloyd's, IUA, LPSO, LPC etc.).
• Highly organised, with good planning/prioritisation/time management skills.
• Excellent attention to detail.
• Enterprising: able to spot opportunities.
• Broad vision: sees connections and big picture.
• Customer-focused approach.
• Strong inter-personal skills.
• Consultative and collaborative nature.
• Ability to manage expectations.
• Excellent listening and communication skills.
• Highly proficient user of MS Excel and PowerPoint.

• Educated to degree standard (desirable, but not essential).
• ACII qualified.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.