Channel Strategy Manager

We're Houst: A professional property management service. Our mission is to make hosting hassle-free, using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

About the Role:

We are seeking a highly motivated and experienced Channel Strategy Manager to lead our Channels team and drive strategic initiatives across the business. This role is critical to Houst's success in expanding our presence across booking platforms while optimising revenue and ensuring seamless channel operations. The successful candidate will manage the "engine room" powering Houst's large short-term letting management business, directly influencing the success of our hosts through strategic pricing, effective integrations, and collaborative projects.

Key Responsibilities:

• Expand Channels: Develop and execute strategies to grow our reach across booking platforms, build strong relationships with channel partners, oversee API integrations, and ensure smooth onboarding processes.
• Optimise Revenue: Conduct pricing experiments to maximise nightly rates, balancing occupancy and profitability.
• Performance Tracking: Analyse key metrics, identify areas of underperformance, and implement data-driven solutions.
• Streamline Processes: Refine team workflows to enhance productivity and meet quarterly OKRs.
• Team Leadership: Manage, mentor, and develop a high-performing Channels team responsible for day-to-day operations.
• Drive Strategic Projects: Lead impactful initiatives to improve efficiency, revenue, and client satisfaction.
• Data-Driven Insights: Utilise tools like Looker, Tableau, and SQL to generate actionable recommendations and guide decision-making.
• Cross-Functional Collaboration: Work closely with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.

Experience & Expertise:

• Previous senior experience managing online booking platforms or channel integrators.
• 5+ years in strategy, operations, or a similar role within a high-growth or technology-driven environment.
• Proven track record of managing operations teams and complex, cross-functional projects.
• Strong analytical skills with proficiency in tools like Looker, Tableau, SQL, Excel, or Google Sheets for data analysis and insights.

Leadership & Collaboration:

• Prior experience managing and mentoring teams, with a hands-on approach to leadership.
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• A proactive, resourceful mindset with the ability to lead by example and work alongside the team when needed.

Skills & Attributes:

• Strong organisational and time management skills, with the ability to prioritise tasks and multitask across multiple projects.
• Extreme attention to detail and a passion for driving growth, improving processes, and achieving results.
• Initiative and creativity in overcoming challenges and delivering impactful solutions.

Benefits:

• Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender.
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements.
• MacBook - For business use.
• 33 days paid holiday (including public holidays) - plus an extra day off on your birthday (because who wants to work on their birthday).

Salary Banding: £50,000 - £60,000 (DOE)